Customer Service Representative

2 days ago

Clark Freeport and Special Economic Zone Central Luzon, Philippines MDM Systems, Inc. Full time $40,000 - $60,000 per year

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Work on site (24/7)

Permanent – Full time

Early/Dayshift, Night Shift and Shifting/rotation schedule (M-F, Weekends)

We are seeking a dedicated and personable Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for processing orders and upselling, providing exceptional customer service by handling customer inquiries, resolving complaints, and offering support in a friendly and efficient manner. This position is full-time, with shifting/rotation schedules that include weekends and graveyard shifts.

RESPONSIBILITIES:


• Provide top-notch customer service to pre- and post-sale customers via e-mail and phone. Ensure a positive customer experience for all contacts.


• Managing large amounts of inbound calls promptly.


• Identifying customer needs, clarifying information, researching every issue, and providing solutions and/or alternatives.


• Take payment information & other pertinent information such as addresses & phone numbers


• Liaise with client account representatives and work through unwarranted or unjustified negative feedback on accounts.


• Assist the client management team in coordinating client sales initiatives, contests, and/or promotions.


• Other duties may be assigned to assist the client's team

QUALIFICATIONS


• With at least 1-2 years of customer service experience in a call center or BPO company


• University/college degree is an asset, High school diploma, general education degree, or equivalent


• Demonstrated experience handling a variety of customer service issues


• Excellent written & verbal communication skills along with active listening


• Good data entry skills, fast typing speed, computer savvy


• Prior retail experience is an advantage


• With Basic Microsoft Excel experience


• Team player who can work with a variety of people throughout the company


• Willingness to learn, ability to take initiative

  • Customer Service Representative

    2 days ago

    Clark Freeport Zone, Philippines AUMTREND PH INC Full time ₱200,000 - ₱240,000 per year

    Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms,...

  • Customer Relations Supervisor

    10 hours ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines The Medical City Full time $104,000 - $130,878 per year

    The Medical City Clark is looking for aCustomer Relations Supervisorwho will be responsible for managing a team of customer service representatives, ensuring that they provide outstanding service, and handling escalated customer issues. This role requires strong leadership skills, the ability to maintain positive customer relationships, and a commitment to...

  • Customer Service Representative

    2 days ago

    Clark Freeport Zone, Philippines MDM SYSTEMS, INC. Full time ₱25,000 per year

    Customer Service Representative (CSR)Work on site (24/7)Permanent – Full timeEarly/Dayshift, Night Shift and Shifting/rotation scheduleWe are seeking a dedicated and personable Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for processing orders and upselling, providing exceptional customer service by...

  • Customer Service Representative

    2 days ago

    Clark Freeport Zone, Philippines Offshore 247 Full time ₱300,000 - ₱400,000 per year

    Customer Service Representative (Chat Support)We are looking for an experienced Customer Service Representative to join our team at Offshore 24/7 in Philexcel Clark Freeport Zone.Offshore 24/7 is an Australian-owned outsourcing company with our office located in Philexcel, Clark Freeport Zone. This is a terrific opportunity for an experienced Customer...

  • Customer Service Associate

    2 days ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines Intelassist Full time ₱360,000 - ₱480,000 per year

    Client:One Workforce GlobalEmployment Type:Full-Time EmploymentWork Setup:100% OnsiteWork Schedule:Night Shift (10:00 AM to 7:00 PM U.S. Eastern Time Zone)Location:Clark, PampangaSalary Package:30,000 to 40,000 PHP/MonthlyWhat You'll DoRespond promptly to customer inquiries over multiple channels such as phone, email, and live chat.Quickly and accurately...

  • Customer Service Representative

    2 days ago

    Clark Freeport Zone, Philippines TaskNest Business Services Full time ₱20,000 - ₱27,000 per year

    Customer Service Representative NO FINAL INTERVIEWLocation: Clark PampangaSalary Offer: Up to PHP 27,000Virtual process | No final interview | Onsite setupAbout the RoleWe are urgently hiring Customer Service Representatives for a leading Telco account. Enjoy a fast virtual application process with no final interview required. Successful candidates will work...

  • Customer Service Representative

    2 days ago

    Clark Freeport Zone, Philippines Reon International Industries Co., Ltd. Full time $30,000 - $50,000 per year

    Job Summary:The Sales Associate/Customer Service Representative is responsible for engaging with customers, processing sales orders, and providing exceptional service to both existing and potential clients. This role will also handle inquiries, promote company products, and ensure that every customer interaction reflects Reon hairs commitment to quality and...

  • Customer Service Representative

    2 days ago

    Clark Freeport Zone, Philippines Jepmac Commercial Space Full time ₱25,000 - ₱27,000 per year

    We are looking for Customer Service RepresentativeQualifications:With or without BPO ExperienceCollege or Highschool/SHS graduateCan speak EnglishFRESH GRADUATES ARE WELCOMEPerks:Salary Package up to 27,000 PHPPaid training100% virtual processInitial interview via phone call onlyJob Types: Full-time, PermanentPay: Php25, Php27,000.00 per...

  • Customer Service Representative

    2 days ago

    Clark Freeport Zone, Pampanga, Philippines Royal Eagle Aviation FZCO - Representative Office Full time $104,000 - $130,878 per year

    Respond to customer inquiries via phone, email or chatResolve customer complaints and issues with professionalism and efficiencyMaintain a high level of product and service knowledge to assist customers accuratelyProcess orders, forms, applications, and requestsKeep records of customer interactions, transactions, comments, and complaintsFollow communication...

  • Coach

    2 days ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines Asurion Full time $104,000 - $130,878 per year

    Call Center Supervisor/CoachLocation: Clark, PHFor more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the...