Customer Service Representative

2 days ago

Clark Freeport Zone Pampanga, Philippines INTERCON MANPOWER SERVICES Full time ₱324,000 - ₱432,000 per year

We're Hiring – Customer Service Representative (SM Clark, Pampanga)

Position: Customer Service Representative

Location: SM Clark, Pampanga

Salary Package: Up to ₱27,000 per month

Perks: Competitive benefits + exciting bonuses


About Us:

We are dedicated to providing exceptional customer experiences, and we're looking for passionate and motivated individuals to join our team as Customer Service Representatives at our SM Clark, Pampanga location. If you're someone who enjoys helping others and wants to be part of a dynamic and supportive team, we want to hear from you


Job Description:

As a Customer Service Representative, you'll be the voice of our brand, interacting with customers to resolve inquiries, address concerns, and deliver outstanding service. Whether it's answering questions, providing assistance, or offering solutions, you'll play an important role in creating positive customer experiences.


Responsibilities:

  • Answer customer inquiries through phone, email, or chat with professionalism and courtesy.
  • Resolve customer concerns or issues quickly and efficiently.
  • Provide detailed and accurate information about products and services.
  • Process orders, returns, and exchanges as needed.
  • Maintain accurate records of customer interactions.
  • Meet performance goals, such as response time, customer satisfaction, and resolution time.
  • Promote additional services or products when appropriate.
  • Work as part of a team to continuously improve the customer service process.

Requirements:

  • At least High School Graduate (Old Curriculum), College Level, or Bachelor's Degree.
  • Strong verbal and written communication skills in English.
  • No previous experience required—we provide full training
  • Ability to work well under pressure in a fast-paced environment.
  • Positive attitude with a customer-centric mindset.
  • Willing to work onsite at SM Clark Pampanga.
  • Flexibility to work in varying shifts, including nights, weekends, and holidays.

Benefits:

  • What You'll Get:

  • Up to ₱27,000 Salary Package

  • Performance Bonuses & Incentives
  • Health Benefits (HMO)
  • Paid training
  • Fun company events & recognition programs.

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