
Customer Service Representative
3 days ago
Job Purpose:
We are seeking a professional and detail-oriented Customer Service Representative to support patients by answering inquiries, resolving billing issues, and collecting self-pay balances over the phone.
Key Responsibilities:
- Respond to patient calls regarding billing, claims, and payments
- Process credit card payments and resolve account balances
- Navigate systems such as GE Centricity and Epic
- Ensure HIPAA compliance while handling patient data
- Maintain productivity, quality, and professionalism on every call
Must-Have Qualifications:
- High school diploma or equivalent
- Experience in hospital or physician billing
- Strong communication and MS Office skills
- Familiarity with ICD-9/10, CPT, HCPC codes, and claim forms
- Ability to remain calm during challenging calls
- Willingness to work onsite and during night shifts
Preferred:
- CAN START ASAP.
Job Type: Full-time
Pay: Php25, Php33,000.00 per month
Benefits:
- Company Christmas gift
- Health insurance
- Paid training
Application Question(s):
- Have you completed at least a High School education (or equivalent)?
- Have you worked with insurance companies to check claim statuses and settle payment issues?
- Are you willing to work on night shifts?
- What is your salary expectations for this role?
- Viber Number: _______ and please keep your lines open during office hours
Experience:
- Healthcare Account: 1 year (Required)
- Medical Billing and AR Collections: 1 year (Required)
Work Location: In person
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