ITSD / Service Desk Analyst - START ASAP

3 hours ago

Angeles City, Central Luzon, Philippines Nezda Technologies, Inc. Full time ₱400,000 - ₱600,000 per year

About the role

We are seeking a highly motivated and skilled ITSD / Service Desk Analyst to join our team in Angeles City, Pampanga. This full-time position will play a crucial role in providing efficient and effective IT support to our clients. As an ITSD / Service Desk Analyst, you will be responsible for troubleshooting and resolving a wide range of technical issues, ensuring our clients' IT systems and applications are running smoothly.

What you'll be doing

  1. Providing first-line technical support to clients via phone, email, and remote access
  2. Diagnosing and resolving hardware and software issues in a timely manner
  3. Escalating complex problems to the appropriate technical teams for further investigation and resolution
  4. Documenting and maintaining records of support activities and resolutions
  5. Continuously improving the support process and identifying opportunities for automation and efficiency
  6. Collaborating with the IT team to implement new technologies and enhancements
  7. Providing training and guidance to end-users on the effective use of IT systems and applications

What we're looking for

  1. Minimum 2 years of experience in a similar IT support or service desk role
  2. Must be amenable to work FULLTIME ONSITE in Angeles City, Pampanga
  3. Ok with working in a nightshift schedule
  4. Better if familiar in using ACTIVE DIRECTORY AND SERVICE SNOW
  5. Strong technical knowledge and problem-solving skills, with the ability to quickly identify and resolve issues
  6. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
  7. Familiarity with common IT hardware, software, and networking technologies
  8. Proficiency in using remote support tools and ticketing systems
  9. Ability to work independently and as part of a team
  10. Willingness to learn and adapt to new technologies and processes

What we offer

We are committed to providing a supportive and collaborative work environment that fosters personal and professional growth. We offer competitive compensation, comprehensive benefits, and opportunities for career advancement. Our employees enjoy a range of perks, including flexible work arrangements, paid time off, and ongoing training and development programs.

About us

We are a leading provider of innovative IT solutions and services. Our mission is to empower businesses of all sizes with the technology and support they need to succeed. With a talented team of IT professionals and a strong track record of delivering exceptional results, we are poised to continue our growth and success. Join us as we shape the future of IT and help our clients achieve their goals.

Apply now to become our next ITSD / Service Desk Analyst

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