IT Service Desk Analyst

3 hours ago

Angeles City, Central Luzon, Philippines AUMTREND PH INC Full time ₱360,000 per year

IT Help Desk responsibilities include:

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers

Requirements and skills

  • 1-5 years experience as a IT help desk or other Technical support role in a BPO industry
  • At least 2nd year undergrad
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered

Job Type: Full-time

Pay: Up to Php30,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Application Question(s):

  • Do you have your TOR/Diploma ready?
  • Previous and Expected Salary:
  • Notice Period

Experience:

  • ITSD: 1 year (Preferred)

Work Location: In person

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