L1 Service Desk

3 days ago

Angeles City, Central Luzon, Philippines ProSpace Solutions OPC Full time ₱250,000 - ₱500,000 per year

Responsibilities

  • Provide Customer care and technical support to internal and

    external customers via all active channels (voice; email; chat)

    using the Global ITSM.
  • Act as the go to contact point, receiving and handling requests

    for technical support.
  • Respond to a broad range of service requests for support by

    providing information to fulfil requests or enable resolution.
  • Provide first line investigation and diagnosis and promptly

    escalate unresolved issues as appropriate.
  • Assist with the development of standards and apply these to

    track, monitor, report, resolve or escalate issues.
  • Contribute to the creation of knowledge and support

    documentation.
  • Work as part of the Global team serving customers from multiple

    time zones.
  • Undertake Service Desk projects, such as desktop hardware and

    software deployments.
  • Follow the Standard Operating Procedure to record, resolve and escalate customer issues (tickets).
  • Use your technical and customer service skills to resolve
  • customer queries.
  • Provide a range of support services in line with processes which
  • include troubleshooting, helping with customer queries, providing
  • resolutions etc with regards to UBT's technology and software
  • applications.
  • Gather information to enable incident resolution and promptly
  • allocate incidents as appropriate.
  • Follow agreed procedures, categorising all incidents and service
  • requests. Escalate any unresolved cases to SME Level 2
  • technical support.
  • Maintain records and advise relevant persons of actions taken
  • Identify and resolve issues with applications, following agreed
  • procedures.
  • Use application management software and tools to collect agreed performance statistics

Requirements

  • Demonstrated experience in desktop support tasks including software
  • deployment, rebuilds, printer setup and support, level 1 troubleshooting
  • activities across Windows Operating System, Microsoft Tool suites, Office365,
  • Active Directory, Email, Collaboration tools, network, business applications etc.
  • Demonstrated experience delivering consistent customer service excellence via telephone, email, chat and in person
  • Experience in working in a virtual team environment and being remotely managed
  • Experience in escalating issues, incidents and service requests promptly.
  • Experience working in Customer Service; IT Service Desk and or telecommunication environment will be advantageous

  • Service Desk Trainer

    2 weeks ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time

    TASQ is looking for people with service desk trainer experience to work on site in Clark, Pampanga.Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast-track career progression. Enjoy a fair work-life balance. HMO and life insurance for the employee and 2 dependents for free. Inside the Central Business District area....

  • Service Desk Technician

    23 hours ago

    Angeles City, Central Luzon, Philippines Brain Bubble LLC Full time ₱900,000 - ₱1,200,000 per year

    Employment: Remote ContractorCompany Base: USLocation: PH - Permanent WFHShift: GY ShiftWorkstation: Equipment ProvidedBenefits:Competitive Salary (USD Based)Permanent WFHProfessional Growth and TrainingSupportive Work EnvironmentGENERAL DESCRIPTION:The Service Desk Technician provides technical support for desktop hardware, applications, and peripherals. As...

  • Front Desk Associate

    1 week ago

    Angeles City, Central Luzon, Philippines Sunshine Grandeur Corporation Full time $40,000 - $50,000 per year

    I. Position SummaryFront Desk Associate communicates with the guests for booking and accommodation purposes or booking cancellation. He/She must fulfilled duties such as greeting guests on arrival, assign guest's rooms, issue keys, and collect payment information. Guest Service Associate work hand in hand with the housekeeping staffs, porters, transport...

  • Help Desk Services Technician I

    2 weeks ago

    Angeles City, Central Luzon, Philippines ‎ConnectWise Full time ₱250,000 - ₱500,000 per year

    ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely...

  • Service Desk Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Agileit IT consultancy Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a highly motivated and experienced Service Desk Lead to oversee and manage our service desk operations. The ideal candidate will ensure timely resolution of client issues, enforce SLA adherence, and lead the service desk team to deliver exceptional customer support.Key Responsibilities·       Lead and manage day-to-day operations of the...

  • Customer Service Representative

    2 weeks ago

    Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full time ₱150,000 - ₱250,000 per year

    Customer Service Representative (CSR) – With Upselling ExperienceOffice basedMorning ShiftMonday to FridayAre you passionate about helping customers while hitting your sales goals?We're looking for a Customer Service Representative who's not just great at solving problems, but also skilled in upselling and cross-selling. If you love connecting with people,...

  • Service Desk Administrator

    2 weeks ago

    Cebu City, Central Visayas, Philippines Agileit IT consultancy Full time ₱900,000 - ₱1,200,000 per year

    Introduction We are looking for dedicated and skilled Service Desk Administrators to provide technical support and ensure smooth operations for our MSP clients. The ideal candidates will be responsible for ticket resolution, client support, and assisting in the maintenance of our service desk systems.Key ResponsibilitiesProvide first and second-level support...

  • Copy of Service Desk Technician

    4 days ago

    Cebu City, Central Visayas, Philippines Dynamix Full time ₱900,000 - ₱1,200,000 per year

    Your missionThe Service Desk Technician role is responsible for providing advanced technical support to resolve escalated issues from Level 1 support. This position requires a strong technical background, excellent problem-solving skills, and a customer-focused approach. The Level 2 Support Technician acts as a bridge between Level 1 support and more...

  • Level 2 Help Desk Support

    21 hours ago

    Angeles City, Central Luzon, Philippines Brainbox Full time ₱900,000 - ₱1,200,000 per year

    About BrainboxBrainbox is different from every other BPO. It's not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of 'Always Be Kind' is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do...

  • Service Desk L1

    2 weeks ago

    Cebu City, Central Visayas, Philippines NCR Corporation Full time ₱30,000 - ₱60,000 per year

    About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...