Customer Service/Helpdesk Associate – Construction

5 days ago

Cagayan de Oro, Northern Mindanao, Philippines ORO GEOMETRIC BUILDERS, INC. Full time ₱250,000 - ₱500,000 per year
Key Responsibilities

  1. Helpdesk Support

  2. Serve as the first point of contact for clients via email, phone, or ticketing system.

  3. Log, categorize, and monitor client inquiries and requests.
  4. Provide timely responses or escalate to the appropriate department (engineering, admin, HR, finance).

  5. Email & Communication Handling

  6. Draft, review, and send professional email replies to clients.

  7. Ensure proper documentation of correspondence for project tracking.
  8. Maintain a shared mailbox and ensure all emails are acknowledged within SLA.

  9. Client Coordination

  10. Assist clients in following up on project progress, billing concerns, and service requests.

  11. Update clients on status of their requests until resolution.
  12. Coordinate with internal teams (project engineers, site supervisors, HR, accounting) to resolve concerns.

  13. Reporting & Monitoring

  14. Maintain a database of client concerns and resolutions.

  15. Generate weekly/monthly reports on common issues and turnaround time.
  16. Recommend process improvements for better client satisfaction.

Qualifications
  • Graduate of Business Administration, Office Administration, IT, or related course.
  • At least 1–2 years of experience in helpdesk, email support, or client servicing.
  • Strong written and verbal communication skills.
  • Familiarity with construction project environment is an advantage.
  • Proficient in MS Office, email management, and ticketing tools.
  • Customer-oriented, detail-focused, and able to multitask.

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