Customer Service/Helpdesk Associate – Construction

15 hours ago

Cagayan de Oro, Northern Mindanao, Philippines ORO GEOMETRIC BUILDERS, INC. Full time ₱250,000 - ₱500,000 per year
Key Responsibilities

  1. Helpdesk Support

  2. Serve as the first point of contact for clients via email, phone, or ticketing system.

  3. Log, categorize, and monitor client inquiries and requests.
  4. Provide timely responses or escalate to the appropriate department (engineering, admin, HR, finance).

  5. Email & Communication Handling

  6. Draft, review, and send professional email replies to clients.

  7. Ensure proper documentation of correspondence for project tracking.
  8. Maintain a shared mailbox and ensure all emails are acknowledged within SLA.

  9. Client Coordination

  10. Assist clients in following up on project progress, billing concerns, and service requests.

  11. Update clients on status of their requests until resolution.
  12. Coordinate with internal teams (project engineers, site supervisors, HR, accounting) to resolve concerns.

  13. Reporting & Monitoring

  14. Maintain a database of client concerns and resolutions.

  15. Generate weekly/monthly reports on common issues and turnaround time.
  16. Recommend process improvements for better client satisfaction.

Qualifications
  • Graduate of Business Administration, Office Administration, IT, or related course.
  • At least 1–2 years of experience in helpdesk, email support, or client servicing.
  • Strong written and verbal communication skills.
  • Familiarity with construction project environment is an advantage.
  • Proficient in MS Office, email management, and ticketing tools.
  • Customer-oriented, detail-focused, and able to multitask.

  • Customer Service Associates

    6 days ago

    Cagayan de Oro, Northern Mindanao, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

    Join our dynamic team as a Customer Service Associate (Telco Account), a leading provider of call centre services in Cagayan de Oro, Misamis Oriental. In this full-time role, you will be the voice of our client, a major telecommunications company, providing exceptional customer support and leveraging your communication skills to build lasting...

  • Construction Management Associate

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Share Pro Inc. Full time ₱104,000 - ₱130,878 per year

    *FILINVEST COMPANY: SHAREPRO, INC.**JOB SUMMARY*The Site engineers work chiefly on construction projects. They form part of construction management team and use their skills and expertise to facilitate with the construction execution and ensure the successful completion of a project. Site Engineers frequently liaise with other departments and stake holder on...

  • Telco-Customer Service Associate||CDO

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    Join one of the country's top telecommunications teams as a Customer Service Associate in CDO You'll be the frontliner of customer care, handling inquiries and concerns through phone, chat, or email. Whether it's about billing, network issues, or service upgrades, you'll help customers feel heard, supported, and satisfied.This is a great opportunity for...

  • Customer Support Associates

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

    Join the dynamic team as a Customer Support Associate This full-time position is based in Cagayan de Oro, Misamis Oriental, offering you the opportunity to be part of a growing company dedicated to providing exceptional customer service. No prior experience is required, as we are committed to training and developing our talented team.What you'll be...

  • Customer Care Associate

    14 hours ago

    Cagayan de Oro, Northern Mindanao, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

    We are looking for a talented and customer-focused Customer Care Associate to join our team in Cagayan de Oro, Misamis Oriental. This full-time role is an exciting opportunity to provide exceptional customer service and support to our growing client base.What you'll be doingHandling inbound calls from customers and addressing their queries, concerns, and...

  • Office Services Associate

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱70,000 - ₱120,000 per year

    The Office Services Associate is responsible for delivering essential administrative and clerical support to ensure smooth daily office operations at the CDO site. This role involves managing records, processing documentation, coordinating with internal teams, and assisting in report preparation. The associate will also monitor office supplies, support...

  • customer service representative

    14 hours ago

    Cagayan de Oro, Northern Mindanao, Philippines FILHOLLAND CORPORATION | LUZON ILUMINA CORPORATION Full time ₱150,000 - ₱250,000 per year

    JOB DESCRIPTION• Provide 'world-class' service excellence to clients by offering consistent customer solutions experience.• Attend to both inbound & outbound telephone calls in accordance with the standard operating procedures.• Processing of after sales transactions and documentations which include inquiries and requests for heavy equipment...

  • Customer Service Representative

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Job TitleSeeking a Customer Service Representative to provide exceptional service to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely mannerUtilize excellent communication skills to build strong relationships with customersWork collaboratively as part of a team to achieve shared goalsStay up-to-date on company...

  • Unlock New Career Opportunities as a Customer Service Associate

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱2,500,000 - ₱3,500,000

    Job OverviewWe are seeking a highly skilled Customer Service Associate to join our team. This individual will play a vital role in delivering exceptional customer experiences and ensuring high levels of satisfaction and loyalty.Main Responsibilities:Respond promptly and professionally to customer inquiries, providing timely resolutions to their...

  • Customer Service Associate Opportunity

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time ₱207,000 - ₱217,000

    Remote Customer Service JobThis job is a work-from-home opportunity where you'll be the first point of contact for our customers' queries. You will provide support to customers, drivers, shippers, and delivery service partners to ensure successful deliveries.Resolving technical issues related to Amazon's website, Prime services, and digital devices (Echo,...