HR Business Partner

Your potential has a place here with TTEC's award-winning employment experience.  As an HR Business Partner working remotely in Mexico Pampanga, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in The Philippines says it all

What You'll Do

You will support assigned business units and leaders to strategically address Talent needs. Develop and implement talent initiatives in support key business goals and strategies. You will also proactively identify human resource initiatives that will substantially enhance bottom line results and improve employee related gross margins.

You'll report to Director of People and Culture

During a Typical Day, You'll

• Understand all key business initiatives and goals for each supported business area.
• Deliver talent solutions to challenges affecting the success of the business.
• Collaborate with team members to deliver outstanding talent initiatives to the business.
• Develop a "Trusted Advisor" relationship with key leaders at multiple levels.
• Partner with and leverage COE teams across human capital, total rewards, development, payroll, talent acquisition and legal.
• Provide day-to-day performance management guidance (coaching, career development, disciplinary actions) Manage and resolve employee relation issues.
• Provide support for a variety of HC activities including employee relations, compensation administration, job evaluations, policy interpretation, etc.

What You Bring to the Role

• Experience in SHRM or continued education.
• Strong experience in multiple HR disciplines (total rewards, talent acquisition, performance management, employee relations, etc.).We do have Centers of Excellence this person would partner with.
• Proven ability to build relationships of trust with leadership (Executive Director and Director level) Ability to influence leaders and teams of differing viewpoints to create positive outcomes.
• Strong written and verbal communication skills
• Ability to coach and influence people leaders

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.