HR Operations Specialist

Be the Heart of HR Excellence in Pampanga

Deliver exceptional HR support and empower employees through accurate, timely, and meaningful solutions. Make your mark by providing international-level HR services, solving real employee challenges, and contributing to a culture of care and innovation.

Job Description

Be part of our client's team as an HR Operations Specialist, where you will serve as the first point of contact for employee inquiries, resolve Tier 1 and 2 HR concerns, manage claims and escalations, provide accurate information, and ensure smooth issue resolution while adhering to HR standards and procedures.

Job Overview

Employment type: Full-time

Shift: Flexible for Morning, Mid, or Night Shift (Weekends Off)

Work setup: Hybrid, Clark, Pampanga

Exciting Perks Await

• Competitive Salary Package
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Clark, Pampanga (accessible by PUVs, near restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval subject to assessment, available to employees with 6 months tenure)
• Unlimited upskilling through Emapta Academy courses (Visit )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• 20 annual leaves (5 convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Education

• Bachelor's degree in Human Resources, Business Administration, Psychology, or related field.

Experience

• 1-2 years of experience in customer service or helpdesk & basic HR.
• Minimum of 2 years in HR Operations.

Knowledge and Skills

• Strong administrative and organizational skills with great attention to detail.
• Excellent work ethics anchored on integrity and accuracy.
• Advanced MS Excel skills and ability to create HR reports with insights.
• Knowledge of multiple HR disciplines across geographies (C&B, employee relations, legal, etc.).
• Working knowledge of Case Management tools, HRIS, and Timekeeping systems.
• Integrity, honesty, and confidentiality in handling sensitive data.
• Ability to thrive in fast-paced, virtual environments.
• Strong multitasking, research, and decision-making skills.
• Excellent English communication skills (verbal and written).
• Customer-focused with an empathetic approach.

Your Daily Tasks

Employee Services & Support

• Provide timely, quality resolution to HR queries while ensuring efficiency.
• Deliver excellent customer experiences at every contact.
• Act as the first point of contact for inquiries via HR Tool (CHEER).

HR Operations & Administration

• Track actions taken to address cases/issues and follow through until resolution.
• Identify potential challenges in tools/systems and escalate when needed.
• Handle inbound/outbound concerns via email, chat, tickets, or calls.
• Collect detailed information to address employee queries effectively.

Compliance & Policy Implementation

• Maintain data confidentiality and integrity.
• Ensure objectives on productivity, quality, and resolution are consistently met.
• Adhere strictly to security and HR policies.

Continuous Improvement

• Attend and pass training events and assessments to enhance knowledge.
• Improve quality results by recommending better processes and adhering to standards.

Collaboration & Communication

• Reduce escalations by resolving cases efficiently.
• Categorize inquiries, escalate appropriately, and coordinate with the right teams.
• Deliver exceptional support by focusing on courtesy and resolution.

Other Responsibilities

• Perform administrative or non-administrative duties as assigned.

Why We Stand Out Among the Rest

Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

-Tim Vorbach, CEO