Blended Account Healthcare Up to 27k Offer WFH set
2 days ago
About the role
We are looking for a Blended Account Healthcare Customer Service Representative to join our dynamic team at AUXILIA INC'. This is a full-time role based in Cebu Central Visayas, with the option to work from home. In this position, you will be responsible for providing exceptional customer service to our healthcare clients, handling a blend of inbound and outbound calls.
What you'll be doing
- Responding to inbound calls from customers and providing prompt and accurate information and solutions
- Making outbound calls to follow up on customer inquiries and requests
- Accurately documenting all customer interactions and maintaining detailed records
- Identifying and escalating complex issues to the appropriate team members
- Continuously exploring ways to improve customer satisfaction and service delivery
- Adhering to all company policies, procedures, and quality standards
What we're looking for
- At least 1 year of experience in a customer service or call centre environment, preferably in the healthcare industry
- Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
- Strong problem-solving and critical thinking skills to efficiently handle customer inquiries and concerns
- Proficiency in using computer systems and software, including customer relationship management (CRM) tools
- A passion for providing exceptional customer service and a commitment to continuously improving skills and knowledge
- Fluency in English, both written and verbal
What we offer
At AUXILIA INC', we are committed to creating an environment where our employees can thrive. We offer a competitive salary of up to 27,000 Philippine Pesos, as well as a comprehensive benefits package, including health insurance, retirement plan, and opportunities for career development. We also provide a fully-equipped work-from-home setup to ensure your comfort and productivity.
About us
AUXILIA INC' is a leading provider of healthcare solutions, dedicated to delivering exceptional service and support to our clients. With a strong focus on innovation and customer satisfaction, we are constantly exploring new ways to enhance the patient experience. Our team of passionate professionals is the backbone of our success, and we are committed to fostering a culture of growth, collaboration, and work-life balance.
If you are excited about the prospect of joining our team and contributing to our mission, we encourage you to apply now.
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