Senior Account Manager

Hello TechStars

We're looking for a Senior Account Manager for an e-sports events organizing company.

The Senior Account Manager (SAM) plays a critical leadership role in overseeing the performance and success of client accounts while managing and mentoring a team of Account Managers. As the strategic lead for client relationship management, the SAM ensures seamless project delivery, client satisfaction, and long-term business growth. This role combines hands-on client management for high-value or complex accounts with supervisory responsibility over Account Managers to maintain excellence in service delivery and strengthen client partnerships.

Key Responsibilities:

1. Client & Account Leadership

• Act as the primary relationship owner for key, high-value, or strategically significant clients.
• Oversee the quality of account management across all assigned clients, ensuring projects are delivered on time, within budget, and aligned with client expectations.
• Handle client escalations and provide solutions to complex challenges, ensuring continued trust and satisfaction.
• Identify strategic opportunities for account growth, including upselling, cross-selling, and client retention initiatives.

2. Team Management & Mentorship

• Supervise and provide guidance to Account Managers, ensuring they deliver high-quality client engagement and project management.
• Mentor and coach the Account Management team, developing their skills in client communication, project execution, and financial management.
• Conduct regular performance reviews, provide constructive feedback, and establish development plans for the team.
• Foster a collaborative, client-first culture across the account management function.

3. Strategic Planning & Execution

• Work closely with the Business Development team to align account strategies with company objectives and growth targets.
• Review and approve client proposals, project activation plans, and deliverables before submission to ensure accuracy, quality, and alignment with client needs.
• Lead account reviews, client presentations, and strategy sessions to showcase value delivery and strengthen client relationships.
• Monitor industry trends and provide insights to clients and internal teams to maintain competitive advantage.

4. Financial & Operational Oversight

• Ensure the accuracy and timeliness of invoicing, collections, and financial reporting across accounts.
• Monitor account profitability and identify opportunities to optimize margins while maintaining service excellence.
• Establish account management processes and best practices to drive efficiency and scalability.

5. Reporting & Stakeholder Communication

• Provide senior management with regular updates on client performance, account risks, and growth opportunities.
• Prepare comprehensive reports and presentations to showcase results, insights, and recommendations for both clients and internal stakeholders.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or related field; MBA is a plus.
• 5–7 years of progressive experience in account management, client servicing, or project management, preferably in events, e-sports, marketing, or agency settings.\
• Demonstrated leadership experience managing a team of account managers or client service professionals.
• Strong track record of building and maintaining senior-level client relationships.
• Excellent communication, negotiation, and presentation skills.
• Strong financial acumen with experience managing budgets, invoicing, and account profitability.
• Ability to thrive in a fast-paced, deadline-driven, and highly collaborative environment.
• Strategic thinker with strong problem-solving and decision-making skills.

Work Schedule:

• Onsite reporting
• Monday to Friday, following a compressed workweek setup.
• Employees may start as early as 7:00AM to 5:00PM; or as late as 10:00 AM to 8:00 PM

Salary Package:

• Basic Salary
• HMO
• Leave Credits

Job Type: Full-time

Pay: Php30, Php50,000.00 per month

Work Location: In person