Production Support

4 days ago


Pasig, National Capital Region, Philippines Satellite Office Solutions Full time ₱420,000 - ₱444,000 per year

PRODUCTION SUPPORT (SALES SUPPORT) ORDER MANAGEMENT

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN PRODUCTION SUPPORT (SALES SUPPORT) ORDER MANAGEMENT?

We are looking for a high-performing and career-driven Production Support Associate (PSA) to join our Manila team, supporting global markets and some of the world's top brands. This role is ideal for candidates who are eager to grow, develop new skills, and build a long-term career with us.

The PSA is responsible for managing the end-to-end order process, including sales order creation, purchase order generation, proof approvals, quality checks, shipping, tracking, and invoicing. This role requires strong attention to detail, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.

Successful candidates will have experience in sales operations, order management, or branded merchandising, with a proactive approach to problem-solving and a desire to take on new challenges. If you are looking for an opportunity to develop your career, take ownership of your work, and contribute to a growing team, we'd love to hear from you.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

  • Strong customer service skills to work effectively with both internal teams and external clients
  • Excellent project management skills, including multi-tasking, prioritization, and time management
  • Strong problem-solving and critical-thinking abilities to manage complex order processes
  • Ability to negotiate and manage order scope changes efficiently
  • High level of accuracy and attention to detail in documentation and data entry
  • Strong collaboration and teamwork skills, with a positive and proactive attitude
  • Ability to work in a high-pressure, fast-paced environment while maintaining professionalism
  • Excellent English communication skills (written, verbal, and interpersonal)

Duties and Responsibilities

  • Process and manage sales orders, ensuring all order details are accurate and aligned with client expectations
  • Generate purchase orders in Oracle EBS and manage updates based on order scope changes
  • Oversee quality checks, proof approvals, shipping, and tracking to ensure seamless order fulfillment
  • Ensure timely invoicing within two business days of shipment completion
  • Provide clear and proactive communication on order status to Account Managers, Client Service Coordinators, and Clients
  • Identify and resolve order-related issues proactively, escalating as necessary to ensure customer satisfaction
  • Work cross-functionally with departments such as Logistics, Quality Control, and Client Services to ensure smooth order execution
  • Maintain accurate internal documentation and reports, including SSRM, C&R, and BE forms as required
  • Support account objectives by partnering with Account Managers and providing solutions for operational challenges
  • Meet individual performance metrics and contribute to overall team success

WHAT ARE WE LOOKING FOR?

  • 2+ years in sales operations, order management, supply chain, or branded merchandising.
  • ORDER MANAGEMENT or ORDER PROCESSING EXPERIENCE
  • SALES EXPERIENCE IS ALSO A MUST
  • 2+ years in customer service management or client-facing roles.
  • Experience in a fast-paced, high-volume environment (retail, logistics, supply chain, workflow management, etc.).
  • 4-year college degree preferred, but not required.
  • Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva and other relevant tools is highly preferred.

Job Type: Full-time

Pay: Php35, Php37,000.00 per month

Benefits:

  • Paid training

Work Location: In person



  • Pasig, National Capital Region, Philippines NA+1 Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a skilled and proactive L2 Production Support Engineer to join our team and provide advanced support for ETL (Extract, Transform, Load) processes in a dynamic production environment. This role is critical in ensuring the reliability, performance, and scalability of our data systems.Key Responsibilities:Advanced Troubleshooting: Investigate...


  • Pasig, National Capital Region, Philippines Azeus Group Full time

    About the job Product Support SpecialistThe Product Support Specialist acts as the first point of contact for support cases. The PSS (Product Support Specialist) directly reports to the Support Manager. The successful candidate is expected to troubleshoot, answer basic queries, and direct the client towards proper use and management of the software...


  • Pasig, National Capital Region, Philippines Goway Travel Limited Full time ₱300,000 - ₱450,000 per year

    PRODUCT SUPPORT COORDINATORJob Type: Full TimeLocation: Hybrid Reporting to: Product Support Team LeaderJob purpose:This position deals with product managers and suppliers and our contracts with them. Your main responsibility is to load contracts into our database and to help keep the database up to date.What will be your key responsibilities?Work various...


  • Pasig, National Capital Region, Philippines Satellite Office Full time ₱900,000 - ₱1,200,000 per year

    PRODUCTION SUPPORT ASSOCIATEWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN PRODUCTION SUPPORT ASSOCIATE?We are looking for a high-performing...


  • Pasig, National Capital Region, Philippines Satellite Office Full time

    Job SummaryJob Summary We are looking for a high-performing and career-driven Production Support Associate (PSA) to join our Manila team, supporting global markets and some of the world's top brands. This role is ideal for candidates who are eager to grow, develop new skills, and build a long-term career with us.The PSA is responsible for managing the...


  • Pasig, National Capital Region, Philippines Satellite Office Full time $104,000 - $130,878 per year

    Job SummaryWe are looking for a high-performing and career-driven Production Support Associate (PSA) to join our Manila team, supporting global markets and some of the world's top brands. This role is ideal for candidates who are eager to grow, develop new skills, and build a long-term career with us. The PSA is responsible for managing the end-to-end order...

  • Team Leader

    4 weeks ago


    Pasig, National Capital Region, Philippines Support Services Group Full time

    About The RoleAs a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.Taking charge of team productivity, conducting thorough productivity reviews, and implementing...

  • Product Associate

    4 days ago


    Pasig, National Capital Region, Philippines Rethink Safety, Inc. Full time $30,000 - $50,000 per year

    DUTIES and RESPONSIBILITIES:Will play a crucial role in supporting the Product Manager in the development and launch of innovative Safety Software products. This role involves assisting in the execution of product strategies, conducting market research, and collaborating with cross-functional teams to ensure that products meet customer needs and business...


  • Pasig, National Capital Region, Philippines UBX Full time ₱1,500,000 - ₱3,000,000 per year

    Company Overview:UBX is a wholly owned subsidiary of Unionbank of the Philippines. UnionBank is a top 10 universal bank in the Philippines by assets, with annual revenues of over PHP 25 Billion. UnionBank is a leader in digital financial services and has been recognized as the top digital bank in the Philippines by Asiamoney and IDC. UnionBank has...


  • Pasig, National Capital Region, Philippines AGC Power Holdings Corp Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionAGC Power Holdings Corp. (AGC PHC) is an investment management company dedicated to supporting aspiring Filipino entrepreneurs in building successful businesses. AGC PHC functions as the parent company for several high-performing multimedia companies, including One MEGA Group Inc., MEGA Global Licensing Inc., Modern Media Group Inc.,...