L2 Production Support

4 days ago

Pasig, National Capital Region, Philippines NA+1 Full time ₱900,000 - ₱1,200,000 per year

We are seeking a skilled and proactive L2 Production Support Engineer to join our team and provide advanced support for ETL (Extract, Transform, Load) processes in a dynamic production environment. This role is critical in ensuring the reliability, performance, and scalability of our data systems.

Key Responsibilities:

  • Advanced Troubleshooting: Investigate and resolve complex ETL issues by analyzing logs, tracing data flows, and reviewing performance metrics.
  • Incident Management: Handle escalated incidents from L1 support and collaborate with development teams or vendors for resolution.
  • Performance Optimization: Tune ETL jobs and database queries to improve system throughput and reduce processing time.
  • Capacity Planning: Monitor system resources and recommend scaling strategies to support growing data volumes.
  • Change Management: Review and validate changes to ETL configurations, ensuring minimal impact on production.
  • Monitoring & Alerting: Implement proactive monitoring tools and alerts to detect anomalies and prevent failures.
  • Knowledge Sharing: Create documentation, best practices, and training materials to support L1 teams and stakeholders.

Qualifications

  • 3+ years of experience in ETL production support or related roles.
  • Strong knowledge of ETL tools (e.g., Informatica, Talend, SSIS, DataStage).
  • Proficiency in SQL and database performance tuning.
  • Experience with monitoring tools and incident management systems.
  • Excellent problem-solving and communication skills.

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