Operations Manager

2 days ago

Pasig, National Capital Region, Philippines Support Services Group Full time

Join our dynamic and rapidly expanding team We're on the lookout for a talented and passionate Operations Manager to lead and inspire our dedicated teams.

About the Position:

As an Operationa Manager you will be at the forefront of driving operational excellence and team performance. Your primary responsibilities will include:

Operations Management:

  • Set productivity standards and operational strategies to meet performance targets.
  • Ensure smooth day-to-day operations, enabling tools and resources for team success.
  • Maintain comprehensive knowledge of receivables portfolios and adhere to FDCPA compliance.

Cost Management:

  • Monitor profitability by managing headcount and optimizing automated systems.
  • Reduce inefficiencies by preventing unnecessary outreach to non-responsive numbers.

Stakeholder Management:

  • Handle client escalations and report system downtimes or performance issues.
  • Provide insights into financial and operational trends impacting results.

Continuous Improvement:

  • Drive enhancements in employee performance, training, and work processes.
  • Develop agents' negotiation skills and operational tools to boost effectiveness.

Leadership:

  • Champion adherence to company policies and foster a positive, professional culture.
  • Evaluate employee performance, recommend development plans, and manage team dynamics.
  • Recognize achievements, build rapport, and support team-building activities.

Qualifications:

  • Background in Telco Account is preferred
  • Willing to work in shifting schedule
  • Minimum 5-7 years of call center management experience.
  • Bachelor's degree (college graduate)
  • Strong communication and interpersonal skills.
  • Ability to multitask in a fast-paced environment and act with sense of urgency.
  • Excellent problem-solving abilities with a focus on continuous improvement.

Why Join Us?

At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development.

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

  • Operations Manager

    2 days ago

    Pasig, National Capital Region, Philippines Casterly Ventures Corporation Full time

    Operations Manager (Knowledgeable in Computer/Laptop Operations)Location: Pasig CityCompany: Casterly Ventures Corp.Employment Type: Full-time | On-siteAbout the Role:Casterly Ventures Corp. is looking for a proactive and detail-oriented Operations Manager to oversee the company's daily operations. The ideal candidate must be knowledgeable in computer and...

  • Operations Manager

    6 days ago

    Pasig, National Capital Region, Philippines ChiCha San Chen PH Full time ₱480,000 per year

    Company DescriptionCHICHA San Chen, Taiwan's multi-award-winning tea shop, is dedicated to offering the finest ingredients and delivering excellence in every cup. Our commitment to quality and craftsmanship ensures a truly authentic tea experience. With a growing popularity worldwide, we invite you to taste the difference that sets us apart. Join us in...

  • Operations Manager

    1 week ago

    Pasig, National Capital Region, Philippines TAPA KING INC Full time ₱2,500,000 - ₱5,000,000 per year

    About the role This is a full-time, office-based Operations Manager position at TAPA KING INC' in Pasig City Metro Manila. As the Operations Manager, you will play a critical role in overseeing the efficient and effective operations of our manufacturing and logistics business. Your strategic leadership and operational expertise will be instrumental in...

  • Operations Manager

    1 week ago

    Pasig, National Capital Region, Philippines Azeus Systems Limited Full time ₱1,200,000 - ₱2,400,000 per year

    POSITION SUMMARY The Operations Manager is responsible for planning, executing, streamlining, and optimizing the organizations day-to-day operations, including but not limited to providing sales-related support and back-office functions, across multiple Azeus/Convene locations. This role involves providing comprehensive support to the Vice President and the...

  • Operations Manager

    1 week ago

    Pasig, National Capital Region, Philippines International SOS (Phils.), Inc. Full time ₱1 - ₱2 per year

    Job Title: Operations ManagerSet-Up: Full Work Onsite (Ortigas, Pasig)Overall Purpose of the Job:The Compass Operations Manager is responsible for leading the team delivering fulfilment and coordination of all types of assistance, medical, security and travel to the beneficiaries of Compass A&H Business Travel policies. Working in close collaboration with...

  • Operations Manager

    6 days ago

    Pasig, National Capital Region, Philippines Progressive Medical Full time ₱816,000 - ₱960,000 per year

    Key Responsibilities:Lead and manage the daily operations of all assigned departments.Ensure adherence to company policies, procedures, and standards.Identify operational inefficiencies and implement process improvements.Ensure alignment of all support services with the company's operational and financial goals.Prepare and deliver comprehensive monthly...

  • Operations Manager

    1 week ago

    Pasig, National Capital Region, Philippines Full Potential Solutions Full time ₱1,500,000 - ₱3,000,000 per year

    About UsFull Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

  • Operations Manager

    2 days ago

    Pasig, National Capital Region, Philippines New Ezkleen Portalet Corp. Full time

    JOB DESCRIPTIONEnsure all operations are carried on in an appropriate, cost-effective wayImprove operational management systems, processes and best practicesMake recommendation for better equipment performanceHelp the organization's processes remain legally compliantFormulate strategic and operational objectivesTrain and supervise staffMobilization of...

  • Operations Manager

    1 week ago

    Pasig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱600,000 - ₱800,000 per year

    About the job Operations Manager (Hybrid) | PasigWork Hours: 8 hours per dayWork Setup: Morning shift (Monday-Friday)Hybrid Setup: Primarily remote, with occasional onsite work required at least once per monthEquipment: Company-providedResponsibilities:Systems and Reporting ManagementDesign, build, and maintain comprehensive reports using agency management...

  • Operations Manager

    1 week ago

    Pasig, National Capital Region, Philippines FPS Innovation Labs Full time ₱1,200,000 - ₱3,600,000 per year

    Career OpportunitiesThriving at FPSExplore Our LocationsEmployee Log in Candidate Log in to ConnectMailOperationsManila, PhilippinesOperations ManagerLead with Impact. Drive Results. Shape the Future. Join our team today and unleash your full potentialAbout UsFull Potential Solutions (FPS)is a performance-based, analytically driven omnichannel solutions...