Operations Manager

4 days ago

Pasig, National Capital Region, Philippines Support Services Group Full time $104,000 - $130,878 per year

Join our dynamic and rapidly expanding team We're on the lookout for a talented and passionate Operations Manager to lead and inspire our dedicated teams.

About the Position:

As an Operationa Manager you will be at the forefront of driving operational excellence and team performance. Your primary responsibilities will include:

Operations Management:

  • Set productivity standards and operational strategies to meet performance targets.
  • Ensure smooth day-to-day operations, enabling tools and resources for team success.
  • Maintain comprehensive knowledge of receivables portfolios and adhere to FDCPA compliance.

Cost Management:

  • Monitor profitability by managing headcount and optimizing automated systems.
  • Reduce inefficiencies by preventing unnecessary outreach to non-responsive numbers.

Stakeholder Management:

  • Handle client escalations and report system downtimes or performance issues.
  • Provide insights into financial and operational trends impacting results.

Continuous Improvement:

  • Drive enhancements in employee performance, training, and work processes.
  • Develop agents' negotiation skills and operational tools to boost effectiveness.

Leadership:

  • Champion adherence to company policies and foster a positive, professional culture.
  • Evaluate employee performance, recommend development plans, and manage team dynamics.
  • Recognize achievements, build rapport, and support team-building activities.

Qualifications:

  • Background in Telco Account is preferred
  • Willing to work in shifting schedule
  • Minimum 5-7 years of call center management experience.
  • Bachelor's degree (college graduate)
  • Strong communication and interpersonal skills.
  • Ability to multitask in a fast-paced environment and act with sense of urgency.
  • Excellent problem-solving abilities with a focus on continuous improvement.

Why Join Us?

At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development.

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

  • Operations Manager

    2 days ago

    Pasig, National Capital Region, Philippines Morningtide Capital Partners Full time $70,000 - $120,000 per year

    We're hiring an Operations Manager for one of our clients. Apply now to be part of their teamJob SummaryThe Operations Manager will oversee and manage the daily operations of the company, ensuring efficient production, quality control, logistics, and customer service for its disinfectant products. The role requires strong leadership, organizational, and...

  • Operations Manager

    1 week ago

    Pasig, National Capital Region, Philippines CHICHA San Chen Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionCHICHA San Chen, Taiwan's multi-award-winning tea shop, is dedicated to offering the finest ingredients and delivering excellence in every cup. Our commitment to quality and craftsmanship ensures a truly authentic tea experience. With a growing popularity worldwide, we invite you to taste the difference that sets us apart. Join us in...

  • Operations Manager

    1 week ago

    Pasig, National Capital Region, Philippines cxperts Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary:We are seeking a results-driven Operations Manager to oversee and optimize day-to-day operations for our retail account. The ideal candidate will ensure operational excellence, drive performance metrics, and lead cross-functional teams to deliver exceptional customer service and business outcomes.Key Responsibilities:Operational Oversight: Manage...

  • Operations Manager

    4 days ago

    Pasig, National Capital Region, Philippines Sbarro Full time ₱420,000 per year

    Job Purpose:The Operations Manager oversees multiple areas and clusters within the Sbarro Store Operations network, providing strategic direction and operational support to ensure consistent execution of brand standards, achievement of sales and profitability targets, and development of Area Managers and Store Managers. This role is critical in driving...

  • Operations Manager

    4 days ago

    Pasig, National Capital Region, Philippines Viventis Search Asia Full time ₱100,000 per year

    We're looking for Operations Manager for an Insurance Account You will play a critical role in managing daily operations, optimizing team performance, and ensuring the highest level of client satisfaction. You will build strong, trusted relationships with clients, enhance their experience, and support business growth. Additionally, you will lead a...

  • Operations Manager

    4 weeks ago

    Pasig, National Capital Region, Philippines Support Services Group Full time

    OverviewJoin our dynamic and rapidly expanding team We're on the lookout for a talented and passionate Operations Manager to lead and inspire our dedicated teams.As an Operationa Manager you will be at the forefront of driving operational excellence and team performance. Your primary responsibilities will include:ResponsibilitiesOperations Management: Set...

  • Operations Manager

    4 days ago

    Pasig, National Capital Region, Philippines SSG Full time $60,000 - $80,000 per year

    Join our dynamic and rapidly expanding team We're on the lookout for a talented and passionate Operations Manager to lead and inspire our dedicated teams. About the Position:As an Operations Manager you will be at the forefront of driving operational excellence and team performance. Your primary responsibilities will include:Operations Management:Set...

  • Operations Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines CYBALINK SOLUTIONS, INC. Full time ₱1,200,000 - ₱2,400,000 per year

    Why You'll Love Working With UsCompetitive Salary & Annual Bonuses – Your hard work deserves great rewards.Comprehensive HMO – Full coverage for you plus 1 FREE dependent.Generous Meal Allowance – Stay fueled and focused every day.30 Days Paid Leave – Wellness, vacation, and sick leave, with conversion options.Growth & Engagement – Ongoing...

  • Operations Manager

    4 days ago

    Pasig, National Capital Region, Philippines Support Services Group Full time ₱900,000 - ₱1,200,000 per year

    Join our dynamic and rapidly expanding team We're on the lookout for a talented and passionate Operations Manager to lead and inspire our dedicated teams.About the Position: As an Operationa Manager you will be at the forefront of driving operational excellence and team performance. Your primary responsibilities will include:Operations Management:Set...

  • Operations Manager

    2 days ago

    Pasig, National Capital Region, Philippines enablesGROUP Full time $104,000 - $130,878 per year

    About Us:In this role, you will manage a team of 300 external employees providing face-to-face customer service support across various locations for a local account . This is a great opportunity for a driven individual with excellent leadership skills, a customer-focused mindset, and the ability to build strong relationships with key stakeholders.Job...