product support coordinator

PRODUCT SUPPORT COORDINATOR

Job Type: Full Time

Location: Hybrid 

Reporting to: Product Support Team Leader

Job purpose:

This position deals with product managers and suppliers and our contracts with them. Your main responsibility is to load contracts into our database and to help keep the database up to date.

What will be your key responsibilities?

1. Work various tickets as assigned
2. Work on loading contracts into the database as assigned
3. Liaise with Product Managers where necessary
4. Study contract loading errors, supplier changes or reservation agent discrepancies for both content and pricing
5. Review terms and conditions of contracts, pinpoint any potential problem areas and handle in a proactive manner
6. Perform Quality Control on all contracts to assure that all products are loaded in the database correctly

What are we looking for?

• Candidate must possess at least Bachelor's or a College Degree in
• Hospitality/Tourism/Hotel Management or equivalent
• At least 1 year of working experience in the related field is required for this position
• Strong travel industry experience in a contract loading role is preferred
• Strong attention to details with the ability to concentrate on single task for extended period of time
• Ability to read and interpret contracts and excellent in math
• Ability to multitask and work under pressure in order to meet deadlines
• Ability to conduct internet research with demonstrated computer skills
• Strong computer and written skills
• Strong destination knowledge about Australia is a plus
• Excellent verbal & written English communication skills

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you'll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.

How to Apply:

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

Recruitment scams & fraud warning:

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more