Help Desk Specialist

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.At JLL, we value what makes you unique, and we're committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you're looking to move up, broaden your experience or deepen your expertise.Provide general overall FC services including continuous monitoring of facility. Handle routine property management operations, including procurement of office supplies and customer satisfaction to client, agencies and visitors. Act as reception to the space, meet and greet visitors and answer phone as needed.Provide direction/information to vendors, facility staff, and service providers as required to ensure excellent coordination/execution of work within client environment.Receive and respond to client service requests (emails, phone calls (voicemail), in person.Monitor and maintain the online work order system (Corrigo).Assist vendors with quote and invoice submittals to ensure target SLAs are met.Create purchase orders.Coordinate contractor access request and approvals through Smartsheet a web-based application.Complete building and exterior walkthroughs, generating work orders for noted deficiencies.Order supplies for general office use and various client driven initiatives as needed.Attend, participate and provide support for meetings, events, and conference room reservations as needed and directed.Periodically check building mailroom and notify recipients of packages for retrieval.Provide general overall FC services including continuous monitoring of the facility.Participate as a key team member in response to emergency situations.Qualifications Education/trainingo degree in facilities management, business or another related field.o Bachelor's degree preferred.o 2+ years' experience with facility or property administration. Skills and Knowledgeo Excellent communication skills both written and verbal.o Superior customer service skills and orientation.o Ability to always maintain professionalism under stressful situations.o Ability to plan and manage work orders under time constraints.o Ability to multitask and work without direct supervision.o Strong organizational and time management skills.o Proficient in MS Office.Location:On-site –Makati, PhilippinesIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.