IT Help Desk Engineer

2 days ago

Mandaluyong City, National Capital Region, Philippines Nogle Full time ₱1,200,000 - ₱2,400,000 per year

Nogle Philippines Inc.
is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.

About The Opportunity

We're looking for a proactive and customer-focused
IT Help Desk Engineer
to provide remote technical support across our global organization. In this role, you'll be the first point of contact for end users, resolving issues related to hardware, software, networks, and cloud services. Fluency in
English
is required, and Mandarin proficiency is highly preferred to support our diverse user base.

Responsibilities:

  • Provide Tier 1 and Tier 2 technical support in person, or via email, chat, and video calls
  • Troubleshoot issues related to Windows/macOS, Google Workspace, Office 365, WiFi, and network connectivity
  • Escalate complex problems to appropriate teams and follow up to ensure resolution
  • Manage user accounts, access permissions, and device configurations
  • Document support cases, solutions, and user guides in the knowledge base
  • Assist with onboarding/offboarding processes including device setup and account provisioning
  • Maintain high levels of customer satisfaction through timely and professional communication
  • Collaborate with Infra, security, and operations teams to improve support workflows

Requirement:

  • 2+ years of experience in IT support, help desk, or technical customer service
  • Strong troubleshooting skills across operating systems, productivity tools, and remote access technologies
  • Fluent in
    English
    (spoken and written);
    bilingual
    in Mandarin is a strong plus
  • Familiarity with ticketing systems (e.g., Jira, JSM)
  • Basic understanding of networking, cloud services, and endpoint security
  • Excellent communication and interpersonal skills
  • Ability to work independently and manage time effectively

Nice To Haves:

  • IT certifications (e.g., CompTIA A+, Microsoft 365, ITIL)
  • Experience supporting users across multiple time zones and cultures
  • Knowledge of MDM solutions

Perks & Benefits:

  • Competitive total compensation package
  • Various team-building programs and company events
  • Comprehensive healthcare schemes for employees
  • And many more Apply and let us tell you more

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