Cloud & Application Engineer | Onsite (Open to WFH) | Day 1 HMO

Transforming Cloud Complexity Into Seamless Innovation

Our client is a globally recognized IT solutions provider with years of proven excellence in cloud technology, cybersecurity, and digital transformation. Specializing in Microsoft 365, Azure, and advanced cloud infrastructure management, they help businesses across industries modernize operations, enhance data security, and optimize performance.

Trusted by enterprises worldwide, they've built a reputation for innovation, reliability, and client success, blending deep technical expertise with a people-first approach. Their teams thrive on curiosity, collaboration, and continuous improvement - ensuring every solution is tailored, secure, and future-ready.

Job Description

As a Cloud & Application Engineer, you'll manage, secure, and optimize Microsoft 365 and Azure environments while delivering high-level technical support. You'll automate processes, solve complex cloud issues, and ensure seamless collaboration across clients and internal teams.

Job Overview

Employment type: Full-time

Shift: Night shift (7 AM-4 PM or 9 AM-6 PM), Weekends Off

Work setup: Onsite (Open to starting in-office and then WFH), Cebu

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Option/opportunity to work from home
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Bachelor's degree with at least 4+ years of experience in cloud engineering, IT system administration, or Microsoft 365/Azure support; or 6+ years of equivalent professional experience in cloud engineering or Microsoft 365/Azure support.
• Background in managed IT services, cloud solutions, IT consulting, or enterprise IT environments.
• Proven experience in client-facing roles within IT support or cloud administration.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Proficiency in Microsoft 365 applications (Exchange, SharePoint, Teams, OneDrive).
• Hands-on experience with Azure services and Active Directory.
• Knowledge of Intune / Endpoint Manager and device management.
• Experience in cloud migration projects and troubleshooting.
• Proficiency in PowerShell scripting and automation.
• Collaborative mindset with willingness to assist teammates in both simple and complex tasks.
• 3 to 5 years of relevant experience.

Highly Desired Experience:

• Familiarity with virtualization platforms such as VMware or Hyper-V.
• Understanding of networking fundamentals, including VPNs, DNS, DHCP, and firewalls.
• Knowledge of security configuration and compliance standards.
• Experience working with firewalls and VPNs.
• Relevant certifications such as Microsoft 365 or Azure Administrator; AZ-900 certification preferred.

Your Daily Tasks

• Deploy and manage Microsoft 365 apps: Exchange, SharePoint, Teams, OneDrive
• Manage Azure services, including Active Directory and virtual desktops
• Provide Tier II/III support for escalated cloud issues
• Implement identity and access management (IAM), MFA, and security policies
• Use PowerShell scripting to automate cloud administration tasks

Customer Communication & Satisfaction

• Provide regular updates to clients on ticket status and resolution timelines
• Build trusted advisor relationships with client stakeholders
• Document resolutions and troubleshooting details in ticketing systems

Process & Documentation Management

• Maintain accurate client system documentation and internal knowledge base
• Manage support tickets with vendors and ensure SLA adherence

Additional Responsibilities

• Participate in vendor trainings and certifications
• Identify opportunities for service expansion or sales referrals
• Maintain professionalism and collaboration across teams

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra