
Credit and Collection Supervisor
1 day ago
JOB DESCRIPTION
Position Title: Credit and Collection Supervisor
Purpose of the position:
The Credit and Collection Supervisor is responsible for overseeing credit evaluation, collection activities, and account monitoring to ensure healthy cash flow and minimize financial risks. This role manages a team of credit and collection staff, enforces company credit policies, and builds strong relationships with customers while supporting the overall business objectives of the FMCG environment.
Key Responsibilities:
- Supervise day-to-day credit and collection operations, ensuring timely billing, collection, and account reconciliation.
- Evaluate customer creditworthiness by reviewing financial data, payment history, and market conditions.
- Recommend and enforce credit limits and payment terms in line with company policies.
- Monitor accounts receivable aging and ensure timely follow-up of overdue accounts.
- Coordinate with sales, finance, and customer service teams to resolve disputes and ensure smooth order-to-cash process.
- Prepare regular collection reports, cash flow forecasts, and delinquency analyses for management review.
- Develop and implement collection strategies tailored to the FMCG business cycle.
- Ensure compliance with company credit policies, internal controls, and regulatory requirements.
- Coach, mentor, and evaluate performance of collection staff to meet KPIs and company objectives.
- Build and maintain strong relationships with key clients to ensure trust and continuous business.
Qualifications, knowledge, skills required:
- Bachelor's degree in Accounting, Finance, Business Administration, or related field.
- At least 3–5 years of experience in credit and collection, preferably in an FMCG or distribution industry.
- Strong knowledge of credit policies, collection processes, and financial analysis.
- Experience handling accounts receivable systems and ERP software.
- Excellent leadership, negotiation, and problem-solving skills.
- Strong communication skills and ability to collaborate across departments.
- Results-driven, with attention to detail and ability to manage multiple priorities.
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