Concierge/Front Desk Associate

3 days ago

Bonifacio Global Metro Manila, Philippines Campaign Complete Solutions Phils. Inc. Full time ₱21,570 per year

QUALIFICATIONS

  • Bachelor's degree in Tourism and/or any related course
  • Fresh graduates are welcome to apply
  • Prior experience in facilities, property management, hospitality or related field
  • Effective verbal and written communication skills
  • Able to interact with the general client staff & vendors with easeo Ability to manage conflict and conflicting priorities.
  • Demonstrates proactive & professional approach to customer service
  • Has a customer-oriented attitude
  • Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner
  • Has Knowledge in Microsoft Office
  • Practice email etiquette

Responsibilities

Foreseeing and assessing the guests/customer needs:

  • Complying with the establishment's regulations and good practices to ensure customer satisfaction;
  • Maintain a positive workplace ambiance
  • Align with "The Globe Way" culture;
  • Catering to the guests' needs by anticipating and answering their requests in a timely manner;
  • Handling outgoing and incoming correspondence in an accurate and timely manner.
  • Deliver as committed, give situational updates if there is a dependency as soon as the information is available, to avoid further issue and escalation
  • Ensures guests/customer's query or concern reaches the appropriate party within the day.

Communicating with the guest / Service Orientation:

  • Being the liaison between the guest and the site premise;
  • Responding to the guests' questions and inquiries; and
  • Ensuring all information provided to the guest is current and accurate;
  • Warmth and sincere greetings, personalized if possible
  • Consistent phone confirmation of guests or visitor's identification (ID);
  • Consistent capturing and storing of visitor's guest's profile
  • Prompt confirmation of the meeting or visit with the host employee;
  • Issuance of guest badge for the confirmed and valid meeting or visit;
  • Direct guests to appropriate waiting area or straight to the meeting venue, as agreed with the host employee;
  • Efficiency in handling customer complaints to avoid escalation;
  • Consistently implement the existing building access house rules in coordination with the monthly reports;
  • 100%t utilization of the existing visitor management system.

Facilitating Guest Traffic:

  • Consistently monitor and implement the orderliness of the reception desk transactions and lobby waiting area;
  • Identify and process legitimate visitors or guests for official meetings;
  • Identify and process reception desk transactions that need to de diverted to the official;
  • Identify and process special material receiving transactions such as senior leadership teams and local government;
  • Identify and process the contractual employees that needs issuance of Security OD due to frequent or regular visits;
  • Identify and process guests or visitors of vendors or business partners, and confirmation with immediate monthly reports.

LOCATION: BGC, TAGUIG CITY

SCHEDULE: MONDAY TO FRIDAY - 8hr + 1hr break

SALARY: Php 21, 570.00

  • Front Desk and Events Assistant

    2 weeks ago

    Bonifacio Global City, Philippines The British School Manila Full time ₱500,000 - ₱1,000,000 per year

    The British School Manila has a requirement for a prospective member of the support staff who will take the position in August 2025. Front Desk and Events Assistant The holder of this position will be the first point of contact for the school's internal and external clientele, while also providing essential support for school events. Specifically, amongst...

  • Assistant Front Office Manager

    2 days ago

    , Metro Manila, Philippines Hotel H2O Full time

    Human Resources Officer at Manila Ocean Park Overview The Assistant Front Office Manager assists in overseeing the daily operations of the front desk and guest services. They ensure guest satisfaction, supervise front office staff, coordinate with other departments, and maintain high standards of service, hospitality, and professionalism. Responsibilities...

  • Concierge Officer

    2 weeks ago

    Manila, National Capital Region, Philippines Winford Manila Resort and Casino Full time $40,000 - $60,000 per year

    The Concierge Officer plays a vital role in delivering exceptional guest service by assisting guests with personalized requests, providing information about resort facilities, entertainment, and local attractions, and ensuring a seamless guest experience. The position requires a proactive, service-oriented individual with strong communication skills and...

  • Front Desk Associate

    2 weeks ago

    Manila, National Capital Region, Philippines University Home Lacson Full time $20,000 - $40,000 per year

    Key Responsibilities:Greet and welcome visitors: Provide a warm and professional greeting to clients and visitors.Manage phone calls and emails: Handle incoming calls, take messages, and respond to emails.Provide information and assistance: Answer queries, provide information, and direct visitors to relevant personnel.Administrative tasks: Manage schedules,...

  • Front Desk Supervisor

    14 hours ago

    Fairview, Metro Manila, Philippines 1218 PACIFIC SUITES CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    The Front Desk Supervisor is responsible for leading the Guest Service Associate (GSA) team by overseeing shift operations, scheduling staff, auditing performance, and ensuring a high standard of guest service across all shifts. This role requires a proactive, hands-on leader who can adapt to operational needs while upholding service excellence.Primary...

  • Bellman/Concierge

    2 weeks ago

    Manila Central Post Office, Philippines WBridges Manpower Corporation Full time $40,000 - $60,000 per year

    Job Summary:The Bellman/Concierge serves as a key point of contact for guests, offering a warm welcome, luggage assistance, and personalized recommendations to enhance their stay. This role combines hospitality, local knowledge, and logistical support to ensure a seamless guest experience from arrival to departure.Key Responsibilities:Bellman Duties:Greet...

  • Front Desk Associate

    6 days ago

    Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱350,000 - ₱500,000

    Job OpportunityWe are seeking a highly organized and detail-oriented individual to assume the role of Front Desk Associate at our studio.The ideal candidate will possess excellent communication skills, be able to multitask, and have a strong ability to work in a fast-paced environment.Welcome and direct clients and other guests of the organisation.Answer...

  • Assistant Front Office Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Hotel H2O Full time $40,000 - $55,000 per year

    Job Summary:The Assistant Front Office Manager assists in overseeing the daily operations of the front desk and guest services. They ensure guest satisfaction, supervise front office staff, coordinate with other departments, and maintain high standards of service, hospitality, and professionalism.Key Responsibilities:Support the Front Office Manager in...

  • Front Desk Associate

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Banh Mi Kitchen Services Full time ₱12,000 - ₱15,000 per year

    Job Responsibilities:Patient Interaction:Greet and welcome patients in a friendly and professional manner.Answer phone calls, emails, and online inquiries, scheduling appointments and providing general information.Ensure patient records are up-to-date and accurate.Appointment Scheduling:Manage the appointment schedule efficiently, ensuring that all...

  • Assistant Front Office Manager

    3 weeks ago

    Manila, National Capital Region, Philippines Hotel H2O Full time

    Human Resources Officer at Manila Ocean ParkOverviewThe Assistant Front Office Manager assists in overseeing the daily operations of the front desk and guest services. They ensure guest satisfaction, supervise front office staff, coordinate with other departments, and maintain high standards of service, hospitality, and...