IT Service Desk

18 hours ago

Bonifacio Global Metro Manila, Philippines Nezda Technologies, Inc. Full time ₱30,000 - ₱45,000 per year

URGENT HIRING FOR IT SERVICE DESK VIRTUAL INTERVIEW PROCESS ONLY NO ASSESSMENT START ASAP GET YOUR JO NOW APPLY NOW

WORK ONSITE (SITES AVAILABLE):

  • BGC, TAGUIG CITY
  • ANGELES, PAMPANGA CITY

POSITION: IT SERVICE DESK

SHIFT: SHIFTING SCHEDULE

JOB DESCRIPTION:

  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
  • Log all calls in the Service Desk ticketing tools such as ServiceNow.

  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.

  • Ensure timely response of all the tickets raised by the client end user.

  • Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).

  • Provide an acceptance and immediate resolution to the high-priority tickets/ service.

  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solution as per the defined resolution timeframe.
  • Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer.

OFFER AND BENEFITS:

  • UP TO 45,000 SALARY PACKAGE (DEPENDING ON THE EXPERIENCE)
  • NIGHT DIFFERENTIAL
  • HMO
  • ANNUAL INCREASE
  • PERFORMANCE-BASED INCENTIVE
  • OTHER BENEFITS WILL BE DISCUSSED UPON JOB OFFER

MINIMUM QUALIFICATIONS:

  • AT LEAST COMPLETED 2ND YEAR COLLEGE UNDERGRADUATE
  • WITH AT LEAST 2 YEARS IT SERVICE DESK / IT HELP DESK / BPO TSR EXPERIENCE (SUPPORTING INTERNATIONAL ACCOUNT)
  • WITH COPY OF TRANSCRIPT OF GRADES (TOR) OR DIPLOMA AVAILABLE
  • AMENABLE TO WORK ONSITE AND START ASAP

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