Front Office Associate

2 weeks ago

Manila, National Capital Region, Philippines Winford Manila Resort and Casino Full time ₱150,000 - ₱250,000 per year

The Front Office Associate is responsible for delivering exceptional guest service by providing a warm welcome, efficient check-in and check-out, and prompt assistance throughout the guest's stay. This role ensures that every guest experience meets company standards for hospitality, professionalism, and efficiency.

Key Responsibilities
  • Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
  • Handle room assignments, payments, and guest inquiries accurately and efficiently.
  • Provide information about hotel facilities, promotions, and nearby attractions.
  • Respond promptly to guest requests, concerns, and complaints with professionalism and empathy.
  • Maintain accurate guest records, reservations, and financial transactions.
  • Coordinate with Housekeeping, Concierge, and other departments to ensure guest satisfaction.
  • Uphold hotel policies, procedures, and service standards at all times.
  • Manage phone calls, messages, and correspondence courteously and efficiently.
  • Support the Front Office team in managing daily operations and ensuring smooth workflow.

Qualifications
  • Bachelor's degree or college level in Hospitality Management, Tourism, or a related field preferred.
  • With previous experience in Front Office or Customer Service is an advantage but not required.
  • Excellent communication and interpersonal skills.
  • Proficient in English; Mandarin-speaking is an advantage but not required.
  • Strong customer service orientation and attention to detail.
  • Able to work in a fast-paced environment, on shifting schedules, weekends, and holidays.
  • Knowledge of hotel systems (e.g., Opera, Fidelio) is an advantage.

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