Customer Service/Marketing Support

3 days ago

Philippines REMOTE STAFF, INC. Full time A$40,000 - A$60,000 per year

*Job Title: Customer Service/Marketing Support*

Status: Part-Time (20 hours/week)

Schedule: 7:00 AM to 11:00 AM Philippine Standard Time | 9:00 AM to 1:00 PM AEST (Mon-Fri)

About the Client:

Our client is a thriving Australian cookie company known for its delicious, handcrafted treats. We're dedicated to providing our customers with exceptional quality and service. As we continue to grow, we're seeking a talented Virtual Assistant to support our operations and contribute to our success.

Responsibilities:

  • Customer Service:
  • Respond to customer inquiries and provide excellent support via email and social media.
  • Process orders, manage order status, and handle customer requests for customizations & order tracking.

  • Prepare quotes for bulk and corporate orders.

  • Administration:

  • Handle general administrative tasks as needed, such as data entry and filing.
  • Assist with ad-hoc projects and tasks.
  • Coordinating with various internal team members & warehouse
  • Booking deliveries & obtaining freight quotes/shipping options for logistics
  • Marketing Support:
  • Assist with email marketing campaigns using Klaviyo.
  • Create engaging social media content.
  • Provide basic support for Shopify tasks, including product uploads and order amendments.
  • Content creation including creative writing skills
  • Social Media Knowledge.  Bring fresh, innovative ideas to the table
  • Graphic Design:
  • Create basic to intermediate designs (including social media assets & website visuals) using Canva or similar tools.
  • Tackling Ad hoc graphic tasks with enthusiasm & precision

Qualifications:

  • Excellent written and verbal communication skills.
  • Strong customer service orientation and a friendly demeanor.
  • Resolve customer enquiries through sound problem solving, decision-making, and effective communication.
  • Basic to intermediate experience with Shopify, Canva, and Microsoft Office.
  • Intermediate experience with Microsoft Office (word, excel & outlook).
  • Intermediate graphic design skills.
  • Familiarity with email marketing tools (Klaviyo preferred).
  • Ability to work independently and efficiently.
  • Strong organizational and time management skills.
  • Exceptional attention to detail.

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