Customer Support Analyst

2 days ago

Philippines Intogreat Full time $50,000 - $100,000 per year

In Intogreat, we value not just your career opportunities with us but we also take pride in our work-life balance culture. We are dedicated to providing the needs of our staff to become productive at work.

Here are the reasons why you should join Intogreat:

  1. We provide competitive salary package

  2. HMO coverage for you and up to 2 free dependents

  3. Group life insurance for your security

  4. Mental health reimbursement package

  5. Paid sick and vacation leave credits

  6. Fun and exciting events for our employees

  7. Convenient work location that are accessible to the basic necessities and hangouts

  8. We value work-life balance

  9. Work with driven & talented professionals

  10. Fun and supportive work environment

  11. We provide security for your workplace

  12. A growing team – more opportunities for you

​

Come and be part of our growing team that you will surely enjoy

This is a remote position.

About the role

As a key member of our Customer Team, you'll be the go-to expert on Client's products (Client Broker Management System and Client's Officetech). You'll provide essential support to our customers, including application guidance and solutions.

Key Responsibilities

● Investigate and triage customer support tickets related to Client's products.

● Manage help desk tickets, ensuring timely responses and adherence to service level agreements (SLAs).

● Assist customers with User Acceptance Testing (UAT) for new releases.

● Provide detailed information to development, integration, and reporting teams for technical issues or tasks.

● Respond directly to customers with solutions, including creating knowledge base articles as needed.

● Assist with quality assurance and testing activities.

● Support implementation and consulting teams as required.

Requirements

Skills and Experience

● At least 3 years relevant experience

● Excellent communication skills, both written and verbal.

● Proven track record of delivering outstanding customer service.

● Relevant industry experience (specifically insurance broking)

Benefits

Why IntoGREAT?

  • Competitive Compensation Package: An attractive salary and comprehensive benefits aligned with market standards.
  • Work-Life Balance Support: Paid time off, wellness programs, and initiatives designed to enhance employees' work-life balance and personal productivity.
  • Career Growth and Development: Opportunities for training and development to help employees advance their skills and grow within the company.
  • Supportive Leadership: A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles

Ready to Shape the Future?

Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We're eager to see how you can make a difference with us

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