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Customer Service
2 weeks ago
Position: Customer Service - Refunds Specialist
Location: Harton Corporate Center, Baclaran Paraaque
Work setup & shift: Onsite | Shifting Schedule
Why join MicroSourcing
Youu0027ll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
As a Customer Service - Refunds Specialist, you will have to:
Communicate with the customers via phone and email, ensuring accurate collection of required details, and preparing refund payment processing files for submission to the Finance team.
- Refund Processing
- Process refunds following the provided procedure.
- Prepare refund payment processing files for Finance submission.
- Customer Communication
- Contact customers via phone and email to gather necessary information for refunds.
- Email and Documentation Management
- Manage three dedicated email mailboxes for refund requests from each Business Unit.
- Obtain necessary approvals from HDB/Landlords where required.
- Coordination with Finance Team
- Ensure accurate and timely submission of refund payment processing files for Finance to upload.
Non-negotiables
- 1 to 3 years of customer service experience (preferably in finance or refund processing).
- Strong communication skills (both verbal and written).
- Ability to manage multiple email accounts and document approvals efficiently.
- Excellent attention to detail and organizational skills. Proficiency in using email and financial processing tools.
- Expected to process approximately 160 refunds per month. Must be able to liaise with customers and stakeholders professionally.
- Clear and articulate verbal and written English communication skills.
- Very good level of computer literacy
- Showcasing or is possessing a positive attitude
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%
For more information, visit
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