Customer Service

Site Name: Finance Center Building Posted Date: May The CS&L Lead takes lead the End to End Supply Chain for the market under responsibility, ensure the development of an efficient, cost effective and responsive supply chain with continuous improvement mindset to best serve our patients and act as key interface between the Demand / Supply, Warehouse / Distribution operational teams and Commercial functions to align strategies and delivery plans. This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following: Risk management to ensure business continuity and supply chain integrity & compliance Management of external customer relationships with distributor, first trade customers Management of the supplier relationships with the local Customs Clearance LSP(s) and Repacker(s). Key Responsibilities: Responsible for the CS&L activities. for the responsible market. Lead and manage the CS&L team in the market by ensuring that they are delivering their objectives, managing their development, identifying talent for future progression. Form strong relationships and work collaboratively with the Market GMs and Leadership Teams (Commercial, Finance, Compliance, Quality, Regulatory etc) to align supply chain to the business needs and commercial ambitions. Represent the supply chain in Leadership forums providing senior stakeholders with clear guidance and challenge on current performance levels, identifying opportunities and risks. Why you Basic Qualifications: We are looking for professionals with these required skills to achieve our goals: Bachelor's Degree - Supply Chain Management & Logistics related, Business Administration related Minimum 10 years of diversified Supply Chain experience (Demand Planning, Supply Planning, Logistics, Customs (Import / Export), Warehousing & Distribution, Customer Service operation). Strong financial capability and in-depth knowledge of cost drivers within the Customer Service & Logistics environment. Extensive experience of managing 3rd party logistics providers, contract negotiations and continuous improvement Extensive experience in managing relationships with external parties and key internal stakeholders Experience in project management Experience in operating within a GxP environment and Environment, Health and Safety (EHS) requirements Preferred Qualifications: If you have the following characteristics, it would be a plus: Master's degree in Supply Chain Management Strong analytical, problem solving and critical thinking skills Excellent leadership and influencing skills Strong SAP knowledge Why GSK Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.