Customer Support Specialist

2 days ago

Philippines HeadX Full time $40,000 - $60,000 per year

The Opportunity:

We are seeking a highly skilled and empathetic Customer Support Specialist to join our world-class support team. This is a critical role responsible for providing our users with an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times.

In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our customer experience to the next level.

So, What Should You Expect if You Join Us?

  • One of the fastest-growing and most innovative DTC brands in the world (we've hit multiple 8-figure revenues in 2 years.)
  • Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience).
  • Great self-improvement-driven culture of top A-players in their respective fields. Think of us as a Major League sports team.
  • We're here to perform and have a great time while doing it.
  • We push each other to become better versions of ourselves. 100% remote and micromanagement-free. Because if we need to micromanage you, this is not a place for you.

Job Responsibilities:

  • Customer Experience: Provide our users with an outstanding customer experience via in-app live chat, phone, and email.
  • Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish. Never settle for a superficial fix.
  • Stakeholder Management: Collaborate with multiple internal stakeholders (e.g., fulfillment, logistics, marketing) to gather information and ensure timely, effective resolutions.
  • Documentation & Reporting: Meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues.
  • Feedback Loop: Provide clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints.
  • Knowledge Base & Efficiency: Leverage the knowledge base before seeking help and proactively suggest new automations to improve efficiency.

Core Skills and Competencies:

  • Exceptional Verbal and Written Communication in English
  • Emotional Intelligence and Empathy
  • Critical Thinking and Problem-Solving Mindset
  • Zendesk and Telephony System Proficiency
  • Strong commitment to delivering exceptional customer service.
  • Ability to combine human empathy with effective use of technology and automation.
  • Ability to work independently and make informed decisions.
  • A proactive and positive attitude with a desire to continuously learn and improve.

Your Experience:

  • 2+ years in a similar customer support role.
  • Proven problem-solving skills and the ability to take ownership of issues.
  • Proficiency with Zendesk and modern telephony systems is a must.
  • Preference for candidates with experience in the US e-commerce market.
  • Outstanding command of the English language, both written and spoken.

  • Customer Support Specialist

    2 days ago

    Philippines Cyberbit Full time $104,000 - $130,878 per year

    Cyberbit is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That's because it isCyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks...

  • IT Operations Specialist

    2 days ago

    Philippines Peak Support Full time $4,000 - $6,000 per year

    :We are seeking an experienced IT Operations Specialist to join our team and provide technical assistance and support to end users within our organization. The primary focus of this role will be managing basic to intermediate tasks in the Microsoft 365 Admin Center and Azure AD, while also providing general hardware and software support to ensure smooth...

  • Customer Support Representative – Offers Specialist

    2 days ago

    Philippines Ticket Rescue Full time $9,000 - $511,856 per year

    Customer Support Representative – Offers Specialist (Remote)About Ticket RescueTicket Rescue is an exciting and growing company shaking up the event ticketing industry. We provide fans with a reliable and quick service to sell their tickets to all live events (concerts, sports, theater, and more). At Ticket Rescue, we believe no ticket should go to waste...

  • Customer Support Specialist

    2 days ago

    Philippines ClickUp Full time $40,000 - $60,000 per year

    ClickUp is revolutionizing the way the world works. As the only all-in-one productivity platform built from day one for true convergence, ClickUp unifies tasks, docs, chat, calendar, enterprise search, and more—supercharged by context-driven AI. While others scramble to bundle fragmented tools or bolt on AI, we anticipated this future and made it our...

  • WordPress Website Specialist

    2 days ago

    Philippines Phoenix Support Services Inc. Full time $60,000 - $80,000 per year

    This is a remote position. "More than just a job, we offer an opportunity to grow. Come and be part of our growing team" Leading by #PuttingPeopleFirst, Phoenix Support Services is the in-house support center of Advanced Digital Media Services, a full-service digital marketing company in Florida and Colorado, United States. Located in the Philippines, we...

  • Customer Support Manager

    2 days ago

    Philippines ClickUp Full time $90,000 - $120,000 per year

    ClickUp is revolutionizing the way the world works. As the only all-in-one productivity platform built from day one for true convergence, ClickUp unifies tasks, docs, chat, calendar, enterprise search, and more—supercharged by context-driven AI. While others scramble to bundle fragmented tools or bolt on AI, we anticipated this future and made it our...

  • Customer Support Technical Specialist II

    2 days ago

    Philippines Dayforce Full time $30,000 - $50,000 per year

    Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving...

  • Support Specialist

    2 days ago

    Philippines Coefficient Full time $60,000 - $80,000 per year

    Who we are Coefficient is a VC-backed SaaS startup based in the SF Bay Area. We are building a remote-first company with a focus on hiring the best talent regardless of location. Our culture is centered around people who are smart, driven, curious and collaborative. We are embarking on a journey to unleash the power and flexibility of spreadsheets across...

  • Customer Complaints Specialist

    2 days ago

    Philippines HeadX Full time $40,000 - $80,000 per year

    The Opportunity: We are seeking a highly skilled and empathetic Customer Complaints Specialist to join our world-class support team. This is a critical role responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued, and protecting our brand's reputation. In the last 2 years, we've grown this brand from...

  • Customer Support Specialist

    2 days ago

    Clark Freeport Zone, Pampanga, Philippines BGL CORPORATE SOLUTIONS INC Full time $40,000 - $80,000 per year

    About the roleBGL is in search of a dedicated and client-focused Customer Support Specialist to join our dynamic Support Team. In this role, you'll be responsible for delivering high-quality assistance across BGL's suite of products, ensuring every client interaction is handled with professionalism, empathy, and efficiency.About usBGL Corporate Solutions Pty...