Customer Support Associate

4 hours ago

Mandaluyong City, National Capital Region, Philippines PENBROTHERS Full time ₱250,000 - ₱500,000 per year

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a marketplace technology platform that supports childminders and parents with a difference. They provide a complete ecosystem to support childminders and parents accelerate children's development through play and learning inside the homes of childminders. Our client also helps families access high quality childcare with a strong focus on child development and early years learning education. They are building a vibrant community, run by their home childminders who can impact their local neighborhoods and beyond.

About the Role

As a Customer Support Associate, you are the bridge between our client, their partners, and the families they serve. You will ensure accurate recording and processing of payments while working closely with the Accounting team to maintain financial integrity. Beyond financial management, you will provide hands-on support to childminders and families—resolving queries, guiding onboarding, and assisting with childcare agreements. Your role is pivotal in enabling childminders to launch, operate, and grow their nurseries, delivering exceptional, customer-focused service every step of the way.

What you'll do

  • Working with newly registered childminders, you'll be part of the frontline team supporting our client's home nurseries to launch and run their settings successfully.
  • You'll be supporting childminders directly with their childcare agreements and will be on hand with any payment queries that they have, via online chat or over the phone.
  • You will assist families throughout both their onboarding experience and their time using a home nursery.
  • You will provide ongoing support for active placements by ensuring all care is invoiced and paid for.
  • Above all, you will deliver excellent customer service to enable our childminders to run and grow their businesses.

What You Bring

  • Minimum of 1-2 years of experience in customer service, payments, or financial services.
  • Bachelor's degree in Business, Finance, Accounting or any related field.
  • You have a strong customer mindset and will enjoy building strong relationships with our community
  • You have a strong aptitude for numbers and don't mind rolling your sleeves up to get into the detail
  • You are able to deal with challenging customer situations
  • You have a knack for explaining difficult concepts in an easy to understand manner
  • You're excited about solving problems and improving processes
  • You are comfortable in a fast-paced, front line support position

  • It would also be great if you had the following skills/experiences but if you don't then please do still apply:

  • Good spreadsheet skills

  • Experience working in a fast paced customer service position
  • Comfort using a lot of different tech platforms - we'll teach you how to use any you're unfamiliar with, but we mainly use Airtable, Intercom, Front, Stripe, Notion, Gsuite, and some built-in-house tools.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

  • Customer Support Associate

    3 hours ago

    Mandaluyong City, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱20,000 - ₱40,000 per year

    Job DescriptionThe Customer Support Associate position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities• Ensure service...

  • Technical Support Associate

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱15,000 - ₱30,000 per year

    Company DescriptionSutherland specializes in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics, providing global enterprises with technologies and business process excellence to drive growth and innovation. Focused on Digital Engineering services, Sutherland delivers rapid innovation, scalable transformations, and optimized...

  • Seasonal Non-voice Support

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time ₱200,000 - ₱250,000 per year

    Key ResponsibilitiesAs a Non-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:Responding to customers concerns and inquiries.Engaging with customers through live chat or email.Keeping customers informed by maintaining updates on new and ongoing...

  • Customer Support Associate

    4 hours ago

    Makati City, National Capital Region, Philippines Be One of Us - Cooee Inc Full time ₱2,800,000 - ₱4,200,000 per year

    DAYSHIFT |Fulltime | Makati (Full Onsite)About the RoleAs a Customer Support Associate, you will play a vital role in delivering a smooth and positive experience for customers. You will respond to questions, address concerns, and collaborate with internal teams to ensure orders, deliveries, and post-sales requests are completed efficiently. This role also...

  • Customer Operations Associate

    2 hours ago

    Mandaluyong City, National Capital Region, Philippines Remitly Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionAt Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back...

  • Customer Success Associate

    3 hours ago

    Mandaluyong City, National Capital Region, Philippines Enabled Full time ₱40,000 - ₱60,000 per year

    JOB SUMMARY: The Customer Success Associate will be responsible for ensuring our customers have a seamless post-sales and repair experience. They will be the voice of our brand on social media platforms. The ideal candidate will be process-oriented, possess excellent analytical skills, and have a passion for fostering positive customer...

  • Customer Service Associate

    2 hours ago

    Mandaluyong City, National Capital Region, Philippines Remitly Full time ₱250,000 - ₱500,000 per year

    Job DescriptionAbout the role:As a Customer Service Associate, your role is to support Remitly New initiatives customers such as Remitly IL, Remitly Wallet. You will act as a liaison officer to help identify product and program opportunities to continuously improve standard operating procedures to deliver best-in-class customer experience. As a customer...

  • Customer Support

    2 hours ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱80,000 - ₱120,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on...

  • Customer Support Associate

    2 hours ago

    Makati City, National Capital Region, Philippines Be One of Us - Cooee Inc Full time ₱80,000 - ₱120,000 per year

    DAYSHIFT |Fulltime | Makati (Full Onsite)Start immediately grow with usWere looking for fresh graduates and entry level candidates (up to 5 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for phone & email supportComfortable with MS...

  • Technical Support Representative I

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱250,000 - ₱500,000 per year

    Functional Overview:As a Technical Support Representative, you will serve as the first line of defense in maintaining service reliability and operational performance across network, application, and infrastructure layers. You will be responsible for monitoring systems, detecting service issues, performing initial triage, and escalating to the appropriate...