Customer Support Associate
2 days ago
About Penbrothers
Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the Client
Our client is a marketplace technology platform that supports childminders and parents with a difference. They provide a complete ecosystem to support childminders and parents accelerate children's development through play and learning inside the homes of childminders. Our client also helps families access high quality childcare with a strong focus on child development and early years learning education. They are building a vibrant community, run by their home childminders who can impact their local neighborhoods and beyond.
About the Role
As a Customer Support Associate, you are the bridge between our client, their partners, and the families they serve. You will ensure accurate recording and processing of payments while working closely with the Accounting team to maintain financial integrity. Beyond financial management, you will provide hands-on support to childminders and families—resolving queries, guiding onboarding, and assisting with childcare agreements. Your role is pivotal in enabling childminders to launch, operate, and grow their nurseries, delivering exceptional, customer-focused service every step of the way.
What you'll do
- Working with newly registered childminders, you'll be part of the frontline team supporting our client's home nurseries to launch and run their settings successfully.
- You'll be supporting childminders directly with their childcare agreements and will be on hand with any payment queries that they have, via online chat or over the phone.
- You will assist families throughout both their onboarding experience and their time using a home nursery.
- You will provide ongoing support for active placements by ensuring all care is invoiced and paid for.
- Above all, you will deliver excellent customer service to enable our childminders to run and grow their businesses.
What You Bring
- Minimum of 1-2 years of experience in customer service, payments, or financial services.
- Bachelor's degree in Business, Finance, Accounting or any related field.
- You have a strong customer mindset and will enjoy building strong relationships with our community
- You have a strong aptitude for numbers and don't mind rolling your sleeves up to get into the detail
- You are able to deal with challenging customer situations
- You have a knack for explaining difficult concepts in an easy to understand manner
- You're excited about solving problems and improving processes
- You are comfortable in a fast-paced, front line support position
It would also be great if you had the following skills/experiences but if you don't then please do still apply:
Good spreadsheet skills
- Experience working in a fast paced customer service position
- Comfort using a lot of different tech platforms - we'll teach you how to use any you're unfamiliar with, but we mainly use Airtable, Intercom, Front, Stripe, Notion, Gsuite, and some built-in-house tools.
Hiring Process
We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.
-
Customer Service Associate
1 week ago
Makati City, National Capital Region, Philippines ECE Consulting Group Full time ₱216,000 - ₱288,000 per yearPosition: Customer Service Associate – Email/Chat SupportWork Setup: Onsite (Ayala Avenue, Makati City)Employment Type: Full-timeSalary Offer: ₱22,800 / monthStart Date: November 11, 2025About the RoleWe are hiring Customer Service Associates (Email/Chat Support) for a US-based financial services account that helps customers save money, access financial...
-
Customer Support Associate
8 hours ago
Mandaluyong City, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱20,000 - ₱40,000 per yearJob DescriptionThe Customer Support Associate position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities• Ensure service...
-
Customer Support Associate
1 week ago
Quezon City, National Capital Region, Philippines GAIC Professional Services Inc. Full time $70,000 - $120,000 per yearJOB SUMMARYPerforms routine customer service phone support to client specific needs. Work is performed under regular supervision.ResponsibilitiesJOB RESPONSIBILITIESResponds to requests and calls from customers related to client specific programs and productsIdentifies and responds to customer's needs based on designated procedures of account/clientMakes...
-
Customer Relations Associate
2 days ago
Makati City, National Capital Region, Philippines Credit Corp Full time ₱900,000 - ₱1,200,000 per yearAll Work types Full-time (1)All Locations Manila (1) Manila - Makati City (1)All Categories Collections (1) Customer Service & Call Centre (1)Customer Relations Associate - Collection ServicesApply nowJob no:494998Work type:Full-timeLocation:Manila, Manila - Makati CityCategories:Collections, Customer Service & Call CentreBe part of our collections team and...
-
Customer Service Associate
1 week ago
Makati City, National Capital Region, Philippines Cooee Inc. Full time ₱250,000 - ₱450,000 per yearCustomer Service Associate (Retail Account)DAYSHIFT |Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 3 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for...
-
Customer Service Associate
1 week ago
Makati City, National Capital Region, Philippines Cooee Inc. Full time ₱250,000 - ₱450,000 per yearCustomer Service Associate (Retail Account)DAYSHIFT | Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 3 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for...
-
Customer Relationship Associate
2 days ago
Makati City, National Capital Region, Philippines Credit Corp Full time ₱900,000 - ₱1,200,000 per yearAll Work types Full-time (1)All Locations Manila - Makati City (1)All Categories Collections (1) Customer Service & Call Centre (1)Customer Relationship Associate - US CCSApply nowJob no:495023Work type:Full-timeLocation:Manila - Makati CityCategories:Collections, Customer Service & Call CentreCUSTOMER RELATIONSHIP ASSOCIATE US CCSLand a job before the...
-
Customer Support Specialist
2 days ago
Makati City, National Capital Region, Philippines TechGrove Consultancy Services Inc. Full time ₱250,000 - ₱300,000 per yearHello TechStarsWe're looking for a highly motivated Customer Support Representative for an IT company that focuses on scanning and digitization, document management, business mapping, and integration.The Customer Support Associate serves as the first point of contact for customers, providing prompt and professional assistance for non-technical support needs....
-
IT Support Associate
8 hours ago
Makati City, National Capital Region, Philippines Rayomar Management, Inc. Full time ₱300,000 - ₱450,000 per yearRAYOMAR MANAGEMENT, INC. was established in 1980 as an Investment and Management Company. Over the past three decades, Rayomar has organized and acquired several companies in the sectors of shipping, crewing, logistics, trade and services, managing them for long term growth.Our main thrusts are in the transportation / logistics fields where our people have...
-
Customer Service Associate
4 days ago
Makati City, National Capital Region, Philippines Be One of Us - Cooee Inc Full time ₱150,000 - ₱250,000 per yearCustomer Service Associate (Retail Account)DAYSHIFT |Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 5 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for...
