Customer Support Representative

2 days ago

Makati City, National Capital Region, Philippines SuperStaff Full time ₱900,000 - ₱1,200,000 per year

Job Summary: Assists in determining lines of credit for customers; performing collection calls on past due merchandise/institutional accounts; collaborating cooperatively with customers and the client's personnel to secure payment. Must be able to manage collections on all types of accounts (merchandise/equipment/institutional) with a concentration in all Strategic Market involvement.

Duties and Responsibilities - Strategic Markets

  • Main responsibilities encompass all aspects of Strategic Markets including Large Group, Mid-Market, Institutions, Government, CHC, and Schools.
  • Demonstrates strong customer service skills while serving as one of Benco's main Strategic Market collections' advocates.
  • Efficiently follows up with Strategic Market Field Directors, Regional Sales Managers and Territory Representatives regarding customer account status.
  • Performs check processing and the remittance posting on accounts.
  • Effectively performs account reconciliations.
  • Performs other duties as assigned to support the efficient operation of the Strategic Market CFS team.
  • Assists in reducing financial risks by requesting credit reports/references on new accounts to determine creditworthiness and the appropriate issuing of terms and credit limits per established policy guidelines.

Requirements

  • Preferably 2 years of experience in customer finance support role.
  • Ability to communicate effectively.
  • Excellent verbal & written communication, customer service, and computer skills
  • Previous credit and collections experience preferred.
  • Exhibits strong Word, Excel, and Qlik Sense skills and other RPA programs.

Benefits

  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20% Night Differential
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
  • Night shift
  • REMOTE

Job Type: Full-time

Benefits:

  • Health insurance
  • Life insurance
  • Work from home

Experience:

  • Customer Finance Support: 2 years (Required)
  • Qlik Sense: 1 year (Preferred)
  • Credit and Collections: 1 year (Required)

Work Location: Remote

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