Customer Support Analyst

3 days ago

Makati City, National Capital Region, Philippines KMC Solutions Full time ₱432,000 - ₱576,000 per year

Make your next big career move by applying as KMC Solutions' next FINANCE CUSTOMER SUPPORT ANALYST

We're looking for a partner to our Finance, User Operations and Sales teams to maintain and process all incoming queries for our client's fast-growing customer base.

As an AR Analyst, you will support the Revenue Accounting team by assisting in Collections for all our sales assisted customers with a main focus to ensure our query SLA is met. Our client has a high volume of transactions, so the ability to work in a fast paced operational environment is essential. In addition, we're scaling our order-to-cash process globally, and this role is crucial to its success

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a FINANCE CUSTOMER SUPPORT ANALYST include:

  • Support our global B2B Cash Collections & Order Management team and help drive continuous improvement
  • Act as a subject matter expert & resolve tickets and tasks within the service level agreement with internal and external business partners through Asana & Zendesk
  • Escalate disputes to Stakeholders if appropriate.
  • Develop continuous business process improvements, system enhancements, and enhance documentation and controls as needed for the team
  • Assist with ad-hoc projects as required

To apply, you must be an expert on the following requirements:

  • 3+ years related experience in revenue operations or accounts receivable , preferably experience at a SaaS company.
  • Strong understanding of order-to-cash cycle and business processes
  • Excellent organizational skills with the ability to prioritize tasks and various deadlines
  • Strong aptitude and proficiency in Excel
  • Excellent communication and organizational skills, both written and verbal
  • Experience with Zendesk, Zuora, NetSuite and Salesforce a plus
  • Desire to learn and grow in Revenue Accounting for a high growth business

Job Types: Full-time, Permanent

Pay: Php35, Php48,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Work from home

Work Location: In person

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