ServiceNow Administrator

Job Description
At GHD, we don't just believe in the power of commitment, we live and breathe it every day.
That's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.

Together with your colleagues, clients and partners, you can make an impact that is felt by all. See where your commitment could take you.

Who are we looking for?
We are seeking an experienced
ServiceNow Administrator
. This role contributes to the strategic direction and design of GHD's enterprise Employee Service Centre and provides the technical authority to administer and develop the ServiceNow platform.

Working with an energetic and high performing team, this position offers a variety of work and will see you involved in but are not limited to:

• Administration: Configuring, Managing and Maintaining the GHD ServiceNow Platforms (Prod, Test, Dev)
• Security: Ensuring the GHD ServiceNow Platform is secure and updated to the latest security patches and ensure robust Identity and Access Management
• Performance Management: Monitoring and maintaining the Health and Performance of all Instances
• Governance: Working with Security, Compliance and Data teams to ensure GHD ServiceNow meets all internal and external policies and governance
• Project Support: Working within Project and Agile Development teams to deliver projects and solutions
• Incident Management: Using ITIL methodologies to manage Incidents and Operational Defects
• Integration Management: Configuring integration of ServiceNow with other applications and technologies, including Identity Management, SAP & Document Management systems
• Capacity Management: Ensuring the Platform is configured to meet future business needs through Optimization, Capacity Management and Continual Improvement
• Strategic Guidance: Providing guidance and advice in Architectural design and Roadmaps
• Training and Advocacy: Assist in Training and Education of ServiceNow and drive adoption

What you will bring to the team:

• Bachelor's degree in Computer Science, Information Systems or demonstrated experience to meet the key skills and competencies
• 5+ years in ServiceNow, strong ITSM, ITOM, CMDB, Integrations background
• Demonstrated background in Portal development with solid JavaScript, HTML, CSS skills
• Experience in developing and implementing systems, processes and procedures to meet customer requirements end-to-end
• Experience integrating different platforms and business applications
• Relevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.
• A positive approach to Continual Improvement and Advocacy of ServiceNow

Interested? Apply now
Contact Pebles Florencio – Talent Acquisition Business Partner
GHD is an equal opportunity employer, and we want everyone to be able to fully participate in our recruitment process. We value a diverse workforce and an inclusive culture. We encourage applications from Aboriginal and Torres Strait Islander peoples and people of all identities.

GHD embraces a range of flexible work practices to create a work environment focused on well-being, flexibility and productivity where our people can thrive.

We respectfully ask that no agency resumes be presented at this stage.
About Us
Come together and make a meaningful impact.
We bring our people together to create something bigger and solve some of the world's most complex problems. Come and experience the power of commitment and see strategy and ideas come to life when you join GHD.

Let's drive real change.
Our Pledge to You
At GHD, we don't just believe in the power of commitment, we live and breathe it every day.

That's why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today.

See where your commitment could take you.

That's the
#PowerOfCommitment
Who We Are
GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.

The Power of Commitment is our brand promise. It's what makes us different. We are bound to our stated vision and determination to address humanity's most urgent needs: to make water, energy and urbanisation sustainable for generations to come.