ServiceNow Administrator

2 days ago

Makati City, National Capital Region, Philippines DysrupIT Full time ₱40,000 - ₱80,000 per year
JOB SUMMARY:

The ServiceNow Administrator will be responsible for the ongoing support, maintenance, and optimization of existing SaaS applications, with a primary focus on ServiceNow ITSM modules. The role involves ensuring smooth operation of systems, managing incidents and change requests, and coordinating with multiple support teams to maintain service quality and business continuity

JOB DESCRIPTION:

Participates in the entire software development lifecycle, with a primary focus on evergreen support of existing software solutions requiring significant knowledge of enabled business domain, workflows, and processes.

SKILL REQUIREMENTS:
    • Experience in supporting vendor/SaaS applications
    • ITSM Incident and Change Management principles and practices
    • Experience in ServiceNow Incident and Task Management
    • Experience in coordinating across multiple support teams
PREFERRED BUT NOT MANDATORY:
    • Exposure to Procurement and Supply Chain Management applications (e.g. Smart by GEP or Ariba)

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