Customer Service Representative

5 days ago


Cagayan de Oro, Northern Mindanao, Philippines HANKYU HANSHIN EXPRESS PHILS., INC Full time ₱250,000 - ₱500,000 per year

QUALIFICATION:

  • COLLEGE GRADUATE - BS CUSTOMS ADMINISTRATION OR ANY 4 YEARS RELATED COURSE
  • WITH ATLEAST 1 YEAR OR MORE EXPERIENCE IN FREIGHT FORWARDING /LOGISTICS INDUSTRY BUT FRESH GRADUATE IS ALSO WELCOME TO APPLY.
  • ABILITY TO PRIORITIZE TASK & MANAGE TIME EFFECTIVELY.
  • PROFICIENCY IN SOFTWARE SYSTEM.
  • WITH POSITIVE ATTITUDE & GOOD IN PROBLEM SOLVING SKILLS
  • COMPUTER LITERATE AND WITH GOOD COMMUNICATION SKILLS
  • STRONG INTERPERSONAL AND CUSTOMER SERVICE SKILLS.

STATE OF DUTIES:

  • EFFICIENT PROCESSING OF CUSTOMERS BOOKING REQUEST, INQUIRIES AND CONCERNS.
  • HANDLE SHIPPING AND CARGO DOCUMENTATIONS
  • MANAGING SHIPMENTS FROM ORIGIN TO DESTINATION TO ENSURE CUSTOMER SATISFACTION
  • TRACT AND MONITOR FLIGHT/VESSEL DEPARTMENT & ARRIVAL
  • PREPARE JOB INSTRUCTION FOR BILLING
  • PREPARE REQUEST FOR PAYMENT FOR SHIPMENT.
  • ACT AS PORT PROCESSOR
  • COORDINATE TO IMPORT & EXPORT DEPARTMENT
  • ATTEND CUSTOMER COMPLAIN AND PREPARES LOGS ACTION REPORT

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Free parking
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person



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