Customer Service Representative

2 days ago

Clark Freeport Zone, Philippines J-K Network Manpower Services Full time ₱320,000 - ₱480,000 per year

COMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally.

Position: Customer Service Representative

Company Industry: BPO

Work Location: Clark, Pampanga

Work Schedule: Shifting schedule

Salary: Php 26, ,000 gross

Work Set Up: On-site

BENEFITS :

  • Government Mandated Benefits
  • Insurance
  • 13th Month Pay
  • SL and VL
  • Direct employment

JOB REQUIREMENTS:

  • Completed at least 1st year in college.
  • With BPO experience.
  • Experience in a Collections and/or Billing role.
  • Excellent verbal and written English communication skills.
  • Strong negotiation, problem-solving, and customer-handling skills.
  • Willing to work onsite in Clark, Pampanga.
  • Flexible to work on shifting schedules, weekends, and holidays as required.

JOB RESPONSIBILITIES:

  • Handle inbound and outbound customer calls related to billing, payments, and account collections.
  • Provide accurate information and solutions to customer inquiries, ensuring a positive service experience.
  • Negotiate and set up payment arrangements while adhering to company policies and compliance standards.
  • Escalate complex issues to higher-level support when necessary.

RECRUITMENT PROCESS: (ONLINE)

  • HR Interview
  • Hiring Manager Interview
  • Job Offer

Job Type: Full-time

Pay: Php26, Php40,000.00 per month

Benefits:

  • On-site parking
  • Paid training

Work Location: On the road

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