Customer Service Representative

4 days ago

Clark Freeport Zone Pampanga Philippines Royal Eagle Aviation FZCO - Representative Office Full time ₱150,000 - ₱250,000 per year
  • Respond to customer inquiries via phone, email or chat
  • Resolve customer complaints and issues with professionalism and efficiency
  • Maintain a high level of product and service knowledge to assist customers accurately
  • Process orders, forms, applications, and requests
  • Keep records of customer interactions, transactions, comments, and complaints
  • Follow communication procedures, guidelines, and policies
  • Provide feedback to management for continuous improvement

Requirements

  • At least a high school diploma; college degree preferred.
  • Strong problem-solving abilities and patience.
  • Proficiency in computer applications and typing.
  • Willingness to work in shifts, including weekends and holidays.
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Experience in the aviation industry is a plus
  • With Aviation knowledge/background
  • Familiarity with CRM systems and call center software.
  • Can start immediately.

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