Customer Services Representative

3 days ago

Clark Freeport Zone Pampanga, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱150,000 - ₱250,000 per year

About the role

YWA HUMAN RESOURCE CORPORATION' is seeking a talented Customer Services Representative to join our dynamic team in San Fernando Pampanga. As a full-time Customer Services Representative, you will play a crucial role in delivering exceptional customer support and satisfaction to our valued telecom clients.

What you'll be doing

  • Answering inbound customer calls promptly and professionally
  • Addressing customer inquiries, concerns, and requests efficiently and effectively
  • Troubleshooting and resolving customer issues related to telecom services
  • Providing accurate information and guidance to customers
  • Documenting customer interactions and maintaining detailed records
  • Collaborating with cross-functional teams to ensure seamless customer experiences
  • Adhering to company policies, procedures, and quality standards

What we're looking for

  • Strong customer service and communication skills
  • Excellent problem-solving and decision-making abilities
  • Proficiency in handling a high volume of customer interactions
  • Familiarity with telecom products and services
  • Ability to work in a fast-paced, dynamic environment
  • Commitment to providing exceptional customer experiences

What we offer

At YWA HUMAN RESOURCE CORPORATION', we are dedicated to creating an environment where our employees thrive. In addition to a competitive salary, we offer a range of benefits, including:

  • Generous performance-based bonus opportunities
  • Comprehensive health and wellness benefits
  • Opportunities for career advancement and professional development
  • Flexible work arrangements to support work-life balance
  • A collaborative and supportive team culture

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of customer service solutions in the telecom industry. With a strong focus on innovation and customer satisfaction, we are committed to delivering exceptional services to our clients and creating a positive impact in the communities we serve.

If you are passionate about customer service and eager to join a dynamic and growing organization, we encourage you to apply now

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