Customer Specialist

1 week ago

Pasay, National Capital Region, Philippines CareCone Group Full time ₱150,000 - ₱250,000 per year

Key Responsibilities

  • Handle customer queries and provide accurate information through phone, email, or chat.
  • Escalate unresolved issues to senior team members while ensuring proper documentation.
  • Maintain clear and concise records of customer interactions and follow-up actions.
  • Adhere to company policies, SLAs, and communication standards at all times.
  • Support the team in identifying process gaps and suggest improvements to enhance service quality.
  • Stay updated on product information, new services, and company guidelines.

Requirements

  • Fresh graduates are welcome to apply.
  • Excellent
    communication and interpersonal skills
    .
  • Strong
    attention to detail
    and a positive, customer-first attitude.
  • Ability to work both
    independently and as part of a team
    .
  • Eagerness to learn, adapt, and grow in a fast-paced environment.
  • Basic computer literacy (MS Office, email, CRM tools preferred).

What We Offer

  • Comprehensive training and mentorship.
  • Friendly and supportive work culture.
  • Opportunities for career growth and performance-based recognition.

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