Billing and Collection Specialist

We are seeking a detail-oriented and experienced Billing and Collection Specialist to join our team at A&W Tours En Transport Corp., a fast-paced and growing car rental company. The ideal candidate will be responsible for ensuring the accuracy of all customer billing, efficiently managing the collection of outstanding receivables, and maintaining excellent customer relations.

Key Responsibilities

1. Billing and Invoicing

2. Generate and distribute accurate and timely invoices to corporate and individual customers based on completed rental agreements and services rendered.

3. Review rental contracts, extension agreements, insurance claims, and internal documentation to ensure all charges are correctly applied (e.g., rental days, mileage, fuel, damages, late fees, cleaning).
4. Process credit card payments, direct deposits, and other forms of payment, ensuring proper application to customer accounts.
5. Work closely with the Operations team to resolve any discrepancies related to rental charges, vehicle status, or documentation prior to final billing.

6. Manage the monthly and ad-hoc billing cycle for large corporate accounts, ensuring compliance with contract terms.

7. Collections and Accounts Receivable (AR) Management

8. Monitor Accounts Receivable aging reports daily/weekly to identify and prioritize delinquent accounts.

9. Execute a professional and effective collections process, including sending reminders, making follow-up calls, and drafting collection letters/emails, while adhering to company and legal guidelines.
10. Negotiate payment plans with customers in financial difficulty, ensuring realistic and sustainable terms.
11. Document all collection efforts, communication logs, and payment arrangements accurately in the AR system.
12. Identify accounts requiring escalation to a collection agency or legal action and prepare necessary documentation.

13. Process refunds, adjustments, and write-offs with appropriate approval and documentation.

14. Reconciliation and Reporting

15. Perform daily and monthly reconciliation of bank deposits, payment receipts, and AR balances.

16. Prepare and analyze various AR reports, including aging summaries, collection forecasts, and bad debt analysis, for management review.
17. Assist with month-end closing procedures related to billing and accounts receivable.

18. Maintain organized and accessible digital and physical records for audit purposes.

19. Customer Service

20. Act as the primary point of contact for all customer billing inquiries, disputes, and payment issues, providing timely and accurate resolution.

21. Maintain a high level of professionalism and courtesy when handling sensitive payment and debt-related conversations.

Required Qualifications

• Education: High school diploma or equivalent; Associate's or Bachelor's degree in Accounting, Finance, or Business Administration is preferred.
• Experience: Minimum of 2-3 years of experience in a dedicated Billing and Collections role, preferably within the automotive, fleet management, or high-volume service industry.
• Technical Skills:
• Proficiency in MS Office Suite, especially advanced Excel skills
• Experience with accounting software (e.g., QuickBooks, SAP, Oracle) and dedicated AR/Billing systems.
• Soft Skills:
• Excellent verbal and written communication skills with a strong phone presence.
• High level of attention to detail and accuracy.
• Strong organizational and time-management skills with the ability to prioritize tasks and meet deadlines.
• Proven ability to handle confidential information with discretion.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to be a key player in the company's financial health.
• A collaborative and supportive team environment.

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

• Paid training
• Pay raise

Work Location: In person