WAVE 1

1 day ago

Cebu City, Central Visayas, Philippines GDV BUSINESS SERVICES CO. Full time ₱150,000 - ₱250,000 per year

About the role

We are seeking a passionate Customer Service Representative to join our dynamic team at GDV BUSINESS SERVICES CO.' in Central Cebu City Cebu. This is a full-time position, where you will be the first point of contact for our valued customers, delivering exceptional service and support.

What you'll be doing

  • Responding to customer inquiries and concerns via phone, email, and other communication channels
  • Providing accurate and timely information to customers, resolving issues, and ensuring a positive customer experience
  • Maintaining detailed records of customer interactions and ensuring data accuracy
  • Identifying opportunities to improve customer satisfaction and proposing solutions
  • Collaborating with cross-functional teams to enhance the overall customer experience

What we're looking for

  • Strong communication and interpersonal skills, with the ability to listen, empathize, and provide exceptional customer service
  • Proficiency in English, both written and verbal
  • Excellent problem-solving and decision-making abilities
  • Familiarity with call centre operations and customer relationship management software
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  • Commitment to continuous learning and professional development

What we offer

  • Competitive salary and performance-based incentives
  • Comprehensive benefits package, including health insurance and retirement plan
  • Opportunities for career advancement and professional development
  • Supportive and collaborative work environment
  • Work-life balance initiatives, such as flexible scheduling and wellness programs

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