
Lead Engagement Specialist
1 week ago
Lead Engagement Specialist (Part-Time, Remote)
Role Overview
As a Lead Engagement Specialist, you will be responsible for:
- Making outbound calls to cold and warm leads from our CRM and marketing campaigns.
- Engaging prospects with a professional yet personable approach that builds trust and overcomes objections.
- Introducing company services, answering basic questions, and booking consultations.
- Updating and managing all lead interactions through Go High Level (CRM) and Zenoti (scheduling software).
- Following call scripts while adapting to live conversations to ensure a natural, engaging experience.
- Logging call notes and ensuring follow-ups and automated workflows are triggered properly.
- Meeting and exceeding weekly KPIs, including calls made, appointments booked, and conversion percentages.
Key Responsibilities
- Consistently make a high volume of outbound calls daily.
- Convert leads into confirmed consultation appointments.
- Use Go High Level to manage pipelines, workflows, and call tracking.
- Use Zenoti to schedule patient appointments and update records.
- Maintain accurate and timely lead documentation.
- Report daily/weekly performance metrics.
- Represent the company with warmth, professionalism, and confidentiality.
Qualifications
- Proven experience in outbound sales, telesales, or appointment setting (healthcare, aesthetics, or wellness industry preferred).
- Previous experience in aesthetics required.
- Strong English communication skills (verbal and written) with a neutral, clear accent.
- Tech-savvy with the ability to work across multiple platforms (CRM, scheduling software, VOIP systems).
- Familiarity with Go High Level and/or Zenoti is a strong plus.
- Resilient, self-motivated, and able to handle rejection while maintaining energy and professionalism.
- Available to work U.S. Pacific Time business hours.
- BPO experience with U.S.-based clients highly preferred.
Performance Expectations (KPIs)
- Outbound calls per day
- Appointment booking rate
- Show-up rate for consultations
- Contribution to overall lead-to-patient conversion
Job Types: Part-time, Permanent
Pay: Php60, Php92,000.00 per month
Expected hours: 10 – 20 per week
Benefits:
- Work from home
Work Location: Remote
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