Lead Engagement Specialist

1 week ago

Work from Home, Philippines Mirapath Full time ₱1,124,000 per year

Lead Engagement Specialist (Part-Time, Remote)

Role Overview

As a Lead Engagement Specialist, you will be responsible for:

  • Making outbound calls to cold and warm leads from our CRM and marketing campaigns.
  • Engaging prospects with a professional yet personable approach that builds trust and overcomes objections.
  • Introducing company services, answering basic questions, and booking consultations.
  • Updating and managing all lead interactions through Go High Level (CRM) and Zenoti (scheduling software).
  • Following call scripts while adapting to live conversations to ensure a natural, engaging experience.
  • Logging call notes and ensuring follow-ups and automated workflows are triggered properly.
  • Meeting and exceeding weekly KPIs, including calls made, appointments booked, and conversion percentages.

Key Responsibilities

  • Consistently make a high volume of outbound calls daily.
  • Convert leads into confirmed consultation appointments.
  • Use Go High Level to manage pipelines, workflows, and call tracking.
  • Use Zenoti to schedule patient appointments and update records.
  • Maintain accurate and timely lead documentation.
  • Report daily/weekly performance metrics.
  • Represent the company with warmth, professionalism, and confidentiality.

Qualifications

  • Proven experience in outbound sales, telesales, or appointment setting (healthcare, aesthetics, or wellness industry preferred).
  • Previous experience in aesthetics required.
  • Strong English communication skills (verbal and written) with a neutral, clear accent.
  • Tech-savvy with the ability to work across multiple platforms (CRM, scheduling software, VOIP systems).
  • Familiarity with Go High Level and/or Zenoti is a strong plus.
  • Resilient, self-motivated, and able to handle rejection while maintaining energy and professionalism.
  • Available to work U.S. Pacific Time business hours.
  • BPO experience with U.S.-based clients highly preferred.

Performance Expectations (KPIs)

  • Outbound calls per day
  • Appointment booking rate
  • Show-up rate for consultations
  • Contribution to overall lead-to-patient conversion

Job Types: Part-time, Permanent

Pay: Php60, Php92,000.00 per month

Expected hours: 10 – 20 per week

Benefits:

  • Work from home

Work Location: Remote

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