Ecommerce Sales and Operations Associate

1 day ago

Taguig, National Capital Region, Philippines Focus Global Pte. Ltd. Full time ₱300,000 - ₱600,000 per year

Taguig,Metro Manila

Full Time

The Sales Operations Associate will manage the daily eCommerce sales operations for the operations of the Singapore office.

Key Responsibilities:

Product Portfolio Management

Competitor analysis – Product pricing and market research to benchmark against competitors' products

Updating inventory and promotions pricing for online channels

Supporting coordination with eCommerce partners like Lazada, Shopee and others

Creating and updating product content on online Ecommerce stores

Customer Experience

Cresting the optimal post purchase customer experience

Collaborate with eCommerce partner couriers to track KPIs and optimize process efficiency

Coordinating with different internal stakeholders on any misplaced orders, wrong deliveries, etc.

Special projects: Customer Failed Transaction outreach

Analysis: Reviewing sales performance, operational KPIs, etc

Other tasks

Order Management: working with different stakeholders to process orders and make sure that customers have an excellent customer journey

Invoicing and dispute management

Market research and data collection

Qualifications:

Bachelor's Degree in business, operations or other related course

Highly interested in eCommerce and retail industry

Ability to manage multiple projects and meet critical deadlines concurrently, showing time management and prioritization skills

Detail-oriented and work well under pressure with tight timelines

Competent in MS Office applications

Basic knowledge on e-commerce web frameworks or tools is a plus, e.g. WooCommerce, Shopify, HTML, CSS

You are an ideal candidate if you are:

Entrepreneurial: We are a team that is nimble and quick to adapt. There will be minimal to no hand-holding – this environment is perfect for someone who is independent, self driven and looking for growth opportunities.

An excellent communicator: We speak quickly and act quickly. This requires concise and efficient communication .

Comfortable giving and receiving feedback: We believe in radical candor. Everyone is empowered to speak their mind and constantly share feedback.

Love adopting new technology and software tools (e.g. Google Docs, Google Sheets, Slack, Asana, Xer, etc): We are always on the lookout for new tools that will make our own work more efficient.

Data driven: We love numbers and data. We make decisions based on quantitative figures.

Customer-centric: We do whatever it takes to satisfy our customers.

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