Ecommerce Customer Success Associate

3 hours ago

Taguig, National Capital Region, Philippines Focus Global Pte. Ltd. Full time ₱60,000 - ₱118,000 per year

Taguig,Metro Manila

Full Time

The Ecommerce Customer Success Associate is the bridge between our customers and the company. They help Focus Global build successful, long-term relationships by providing an excellent customer service experience to our clients.

Key Responsibilities:

  1. Customer Support

Manage customer issues/concerns/queries through our dedicated customer service channels

Identify intelligent solutions to customer concerns and ensure these are promptly executed

  1. Brand/Marketing Support

  2. Recommend strategies that would improve quality of service, productivity and profitability

  3. Help manage our E-Commerce websites
  4. Create write-ups for our brands

What We're Looking For:

  • With at 1 to 2 of experience in E-Commerce or customer service
  • Must have excellent communication, customer service and people skills.
  • Must be patient, hardworking and can work well under pressure.
  • Experienced in using at least one of the following platforms for customer service: FB Messenger, Lazada Chat, Shopee Chat etc
  • Experience in customer service for regional countries (Singapore, etc) is a plus but not required
  • Amenable to work on weekends and on shifting schedules
  • Willing to do WFH and onsite (hybrid set-up)
  • Must have a working laptop and stable internet connection at home

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