Ecommerce Customer Success Associate

2 days ago


Taguig, National Capital Region, Philippines Focus Global Pte. Ltd. Full time

Taguig,Metro Manila

Full Time

The Ecommerce Customer Success Associate is the bridge between our customers and the company. They help Focus Global build successful, long-term relationships by providing an excellent customer service experience to our clients.

Key Responsibilities:

  1. Customer Support

Manage customer issues/concerns/queries through our dedicated customer service channels

Identify intelligent solutions to customer concerns and ensure these are promptly executed

  1. Brand/Marketing Support

  2. Recommend strategies that would improve quality of service, productivity and profitability

  3. Help manage our E-Commerce websites
  4. Create write-ups for our brands

What We're Looking For:

  • With at 1 to 2 of experience in E-Commerce or customer service
  • Must have excellent communication, customer service and people skills.
  • Must be patient, hardworking and can work well under pressure.
  • Experienced in using at least one of the following platforms for customer service: FB Messenger, Lazada Chat, Shopee Chat etc
  • Experience in customer service for regional countries (Singapore, etc) is a plus but not required
  • Amenable to work on weekends and on shifting schedules
  • Willing to do WFH and onsite (hybrid set-up)
  • Must have a working laptop and stable internet connection at home


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