Regional Operations Manager

About the role

The Regional Operations Manager is a strategic and hands-on country manager to lead and scale operations in the Philippines. As we expand our operations this leader will be responsible for building, managing and optimizing the remote employees in the region in alignment with department leads.

This individual will ensure operational excellence, drive efficiency and scalability, and align delivery with business goals and customer expectations. The Manager will lead cross-functional teams, implement process improvements, manage budgets, and play a key role in driving performance, quality, and client satisfaction.  The ideal candidate brings a strong understanding of U.S. business practices and expectations to seamlessly bridge global operating norms with local culture and workforce dynamics. This role will require operational judgement, the ability to troubleshoot daily challenges and the vision to scale operations with the region.

What you'll do

Local Leadership

• Collaborate with department leads to execute operational strategies that support the company's goals and delivery commitments. 
• Serve as the cultural and operational bridge between Senior Leadership Team and the Philippines workforce.
• Adapt global strategies to local context while maintaining alignment with global company goals and best practices.
• Provide local expertise and compliance with local labor laws, operational policies and company standards.
• Lead expansion efforts including participating in the hiring and onboarding process and ensuring performance expectations are met.

 Team Management: 

• Lead, mentor, and develop teams across Customer Success, Product Support and Sales Support.
• Create and promote a high-performing culture of accountability, continuous improvement, and operational excellence. 
• Drive engagement and retention within a remote workforce through effective communication, recognition and a local leadership presence.

Process Improvement, Growth and Scaling: 

• Ensure service levels, quality targets and customer satisfaction metrics are consistently met or exceeded.
• Identify operational bottlenecks and implement Lean, Six Sigma, or other methodologies to improve workflows and reduce costs. 
• Drive automation and system upgrades that enhance efficiency and reporting capabilities. 
• Troubleshoot day to day operational issues and address escalations swiftly and decisively.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• 10+ years of progressive experience in operations, with at least 5 years in a leadership role within a service-based organization. 
• Proven experience managing large, cross-functional teams. 
• Strong knowledge of operational excellence frameworks (e.g., Lean, Six Sigma). 
• Experience with ERP and service management software systems. 
• Excellent leadership, communication, and decision-making skills. 
• Ability to manage multiple priorities in a fast-paced, customer-focused environment. 

 Preferred Skills & Attributes: 

• Experience in managing operations across geographically dispersed teams or global service centers. 
• Strong analytical skills and data-driven decision-making capabilities. 
• Comfortable with ambiguity and able to drive change and transformation. 

Why Join DTiQ?

You'll join a company that's transforming how brands operate at scale through real-time insights, AI, and data. We move fast, think strategically, and work collaboratively, and we're just getting started. This is your chance to make a meaningful impact on growth, build valuable relationships, and be part of a high-performing team from the ground up.

If this sounds like you, please take action and apply now