Regional Sales Operations Assistant Manager

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

At Grab, our ambition is to provide innovative and impactful solutions that enhance millions of lives across Southeast Asia. Our Commercial Operations team plays a critical role in driving operational excellence for Grab For Business, GrabAds, and GrabGifts, ensuring smooth execution, governance, and optimization of sales processes. Collaborating with diverse teams and stakeholders, we aim to build efficient systems and drive meaningful outcomes for Grab's commercial endeavors.

Get to Know the Role

You will report into the Regional Manager for Commercial Operations and other cross-functional teams to improve and govern sales operations and billing processes for our Grab For Business, GrabAds, and GrabGifts business units. This includes leading pre-billing automation efforts, optimizing workflows, ensuring data quality in platforms such as Salesforce CRM, and supporting sales governance efforts across Southeast Asia. You'll also manage projects within the operations function and oversee contractor teams to achieve quality execution.

The Critical Tasks You Will Perform

You will:

• Ensure adherence to sales operations processes and governance frameworks, ensuring compliance across all commercial operations activities.
• Oversee cross-functional projects to optimize workflows and implement system integration efforts for sales processes.
• Govern the usage of Salesforce CRM, ensuring data integrity and quality while coaching teams to maintain compliance with standard practices.
• Lead pre-billing optimization efforts, collaborating with BPIA, GFB product, and tech teams to enhance billing accuracy and streamline workflows.
• Support GrabGifts operations by executing SOPs, facilitating timely code creation, and tracking voucher-related sales and payment details.
• Manage billing disputes by working with collections teams and cross-functional partners to resolve issues and improve client experiences.
• Guide a team of contractors to execute operational tasks while ensuring quality standards are met.

What Essential Skills You Will Need

• You have a Bachelor's Degree with at least 3 years of experience in Sales/ Commercial Operations within a B2B, SaaS, enterprise, corporate or startup environment.
• You demonstrate ability to govern and optimize sales processes, ensuring adherence to governance frameworks and compliance.
• You have experience with Salesforce CRM is critical for monitoring and maintaining data quality. You are also proficient in analyzing operational data and implementing actions based on insights using tools like Google Sheets/ Docs or similar platforms.
• You have expertise in managing cross-functional projects to improve operational efficiency through system integration and workflow optimization i.e. billing automation solutions.
• You are proficient in spoken and written English to engage with regional stakeholders across SEA
• You can manage and execute voucher creation, tracking, and code governance to support GrabGifts operations.
• You can manage contractor teams, ensuring execution quality and aligning team efforts with business priorities.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.