Senior Account Manager

About the unit:

Restock Operations Unit caters to the new service of the Company, Ninja Restock, which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches.

Job Description:

Ninja Restock+Chill is an operational and account management team in Ninjavan Philippines that provide stock and inventory distribution logistics that provide co-load or pay per space model and a streamline cold chain logistics offering comprehensive solutions for maintaining the integrity and quality of temperature-sensitive goods.

As a Senior Account Manager you are expected to cultivate and nurture strong, long-term relationships with key clients while driving business growth and revenue. This entails understanding the unique needs and objectives of each Ninja Restock + Ninja Chill client, developing tailored solutions to meet those needs, and ensuring the successful delivery of services. With a focus on account management, business development, and strategic planning, the role involves identifying opportunities for upselling and cross-selling, as well as prospecting for new clients.

Client Relationship Management:

• Build and maintain strong, long-term relationships with existing Restock and Chill clients within the Ninja Restock and Ninja Chill portfolio
• Understand the unique needs and objectives of each client, and develop tailored solutions to meet their business requirements.

Account Management:

• Oversee all aspects of Ninja Restock + Ninja Chill accounts, including negotiation, renewal, and ongoing account maintenance.
• Ensure client satisfaction by consistently delivering high-quality services, resolving issues, and exceeding expectations.
• Collaborate with internal teams to coordinate the delivery of services and support to clients, ensuring seamless execution of projects and operations.

Business Development:

• Identify opportunities for upselling or cross-selling additional services to existing clients, driving revenue growth and maximizing account potential.

Strategic Planning:

• Develop and implement strategic account plans for key Ninja Restock clients, outlining objectives, action plans, and performance metrics.
• Stay informed about industry trends, market dynamics, and competitor activities, and incorporate this knowledge into account strategies and business development efforts.
• Collaborate with internal stakeholders to align account management initiatives with overall company goals and objectives.

Risk Management and Compliance:

• Identify potential risks or challenges associated with client accounts, and develop strategies to mitigate these risks effectively.
• Ensure compliance with relevant regulations, industry standards, and company policies in all aspects of account management and service delivery.

People Management:

• Manage a group of Account Managers, Account Executives, Document Control Supervisor and Staff within the Ninja Restock and Ninja Chill Teams
• Provides coaching and mentoring to the team to ensure successful and efficient account management.

Minimum Qualifications:

• A graduate of Bachelor's degree in Business Management, Economics, Management Engineering or any business related courses
• Proven track record of success in B2B account management, preferably within the transport or logistics industry.
• Strong understanding of transport and logistics operations, processes, and technologies.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to think strategically, analyze data, and develop actionable insights and recommendations.
• Proficiency in CRM software, Microsoft Office Suite, and other relevant tools and applications.
• Demonstrated ability to work effectively in a fast-paced, dynamic environment, both independently and as part of a team.