Key Account Manager

4 days ago

Bonifacio Global Metro Manila, Philippines aCommerce Co., Ltd. Full time ₱1,200,000 - ₱3,600,000 per year

Why Join aCommerce?

At aCommerce, your personal and professional growth matters. We are the leading e-commerce enabler in Southeast Asia, focused on solving large, complex market problems for global brands (L'Oréal, Samsung, Unilever). We offer holistic learning and development opportunities to ensure you achieve your career aspirations and goals.

About The Role

The Key Account Manager (KAM) is a high-impact, Philippines-based role carved out to meet changing consumer demand in Social Commerce. You will serve as an extension of our clients' businesses, driving profitability and execution for their e-commerce strategy. This means owning the P&L, managing promotional campaigns, ensuring fulfillment execution, and enabling a strong, positive brand experience in social channels.

Core Responsibilities

This role is centered on three pillars:

  1. Performance Management (P&L Focus)

Manage overall account profitability via P&L management, GMV maximization, and budget execution.

Advise and execute end-to-end social commerce strategy for international brands (FMCG, Global).

Coordinate with internal departments (Tech, Warehouse, Marketing) and external agencies to troubleshoot and ensure smooth day-to-day operations.

Establish and monitor progress against key performance indicators (KPIs).

  1. Partner Service & Client Relationship

Serve as the primary point of contact for client executives and key stakeholders.

Responsible for client satisfaction and retention, exceeding client expectations with a strong service ethic.

Advise clients on increasing online sales through merchandising and promotion planning.

Manage inventory, including forecast, ordering, and DOH control.

3. Business Development & Strategy

Manage Contract Management, SOW, and Trade Agreement for existing accounts.

Help translate solutions into a high-level initial Statement of Work (SOW) in sales meetings.

Present analysis and recommendations to key internal and client stakeholders.

Qualifications:

We are looking for an entrepreneurial, data-driven leader who is ready to take ownership:

  • Experience: Minimum two (2) years of working experience in an e-commerce company, internet start-up, or in an international brand (e.g., FMCG, retailer, or consulting industries).
  • A strong point: Previous experience in social commerce, online media, or marketing.
  • Skills: Good knowledge of Excel, PowerPoint, and the ability to quickly adapt to new software and tools.
  • Mindset: Must be proactive, possess a problem-solving attitude, and have very strong commercial and client-facing abilities.
  • Communication: Superior communication skills in English, both written and oral.

About aCommerce

aCommerce is the leading e-commerce enabler and e-distributor in Southeast Asia. We are committed to equal opportunities for all employees and to a work environment free of discrimination and harassment. All employment decisions are based strictly on business needs, job requirements, and individual qualifications. We do not tolerate discrimination or harassment.

aCommerce DNA:

  • Customers Above All: Their success is our success.
  • Lead by Example: Earn respect through hard work, not seniority.
  • Solve Problems: A "can do" attitude solves a multitude of problems.
  • Lean on Your Teammates: Collaboration brings you a long way.
  • Keep It Real: Our diversity makes us strong, and we treat each other equally and respectfully.

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