Senior Manager

#4th in Great Place to Work's Best Company To Work For 2025

#10th in Fortune Magazine's 2025 World's Most Admired Companies

#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

Top GBS Employers for the Philippines by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express National Bank is American Express' U.S. banking operation serving consumer and small business customers with payments, financing, and savings products, accounting for more than 60% of the overall company's revenues and net income. AENB HQ drives the administration of programs and services provided by AENB. It also plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the teams including Enterprise Control Management.

The Enterprise Control Management team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk & Compliance (GRC) teams.

American Express National Bank is American Express' U.S. banking operation serving consumer and small business customers with payments, financing, and savings products, accounting for more than 60% of the overall company's revenues and net income. AENB HQ drives the administration of programs and services provided by AENB. It also plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the teams including Enterprise Control Management.

The Enterprise Control Management team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk & Compliance (GRC) teams.

How will you make an impact in this role?

The Senior Manager of BU Control Management Training will design, develop, and deliver 1st Line of Defense (1LoD) Business Unit Control Manager (BUCM) training programs aimed at enhancing knowledge, skills, and operational risk management capabilities within the organization.  This role will ensure that training programs are aligned with regulatory requirements and organizational objectives, with a focus on supporting continuous improvement and effectiveness in training delivery across the 1LoD.

Responsibilities Include:

• Support the development and administration of comprehensive 1LOD training programs and initiatives aligned with Operational Risk Management objectives.
• Support continuous improvement in 1LOD training compliance and effectiveness by implementing innovative tools, techniques, and feedback mechanisms.
• Contribute to assessing the effectiveness of training programs and recommend adjustments to improve outcomes as needed.
• Support the development and delivery of communications to the 1LOD.
• Manage the delivery of content for a variety of communication channels; write, review, edit and proofread content.
• Consult with stakeholders and leadership in the planning, creation, and delivery of communications.
• Co-own oversight of the ECM intranet site – inclusive of content development, design, and measurement.
• Monitor, evaluate, and report on performance of communications activities; make recommendations based on findings/opportunities discovered.
• Co-manage editorial calendar, ensuring alignment with ECM's priorities.
• Create and maintain distribution lists for target audiences.
• Support the assignment of Trainings; manage attendance tracking and reporting.

Minimum Qualifications:

• 4+ years of experience in supporting the development and delivery of training programs within a financial services context.

Preferred Qualifications:

• Familiarity with relevant regulations and experience in ensuring compliance within a communication environment.
• Ability to support continuous improvement in communication effectiveness, utilizing innovative methods.
• Strong communication and collaboration skills within a matrix organization, with an ability to engage with diverse stakeholders.
• Ability to identify important areas in communication and prioritize work accordingly.
• Experience in supporting transformation and change initiatives within an organization.
• Experience in designing and implementing communication programs.
• Excellent organizational and problem-solving skills with attention to detail.
• Strong consultation, communication, facilitation, and presentation skills; ability to understand challenges and articulate them into actionable plans.
• Background in risk management or related industry knowledge.

ORMCM & GUARDIAN