Post Sales Supervisor

3 days ago

Makati City, National Capital Region, Philippines Gallius Shared Services OPC Full time ₱600,000 - ₱800,000 per year

Job Overview

A Post Sales Supervisor is responsible for supervising all post-marketing, budgeting, customer follow-up, and general business plans to make sure customers are satisfied and that sales improve.

His/her job description entails training, motivation, and provision of leadership to the post-sales team, whose main objective usually is to provide high-quality customer service and maximize profit through increased patronage.

Duties and Responsibilities

· Act as a Key Communication Bridge

Facilitate smooth and efficient communication between the sales team, internal departments, and business partners to ensure seamless post-sales coordination and service delivery.

· Customer Support and Issue Resolution

Develop a solid understanding of the company's products and services. Identify the appropriate departments to assist with client inquiries, guide clients to the right support channels, and ensure timely issue resolution.

· Market Insight and Cross-Selling

Analyze customer feedback and post-sales interactions to identify market trends and client needs. Proactively recommend additional products or solutions that align with customer goals to create new business opportunities.

· Data Collection and Business Analysis

Gather, organize, and verify data from multiple sources. Conduct analysis and prepare reports that provide actionable insights to support management decisions and improve post-sales operations.

Qualifications

  • Required language(s): English and Chinese (Mandarin) both written and oral

· Bachelor's degree in marketing, business administration, economics, or any other related business discipline.

· At least 1-3 years' experience in related industry

· Proficient in MS Office applications, especially Excel and PowerPoint

· Able to work independently, meet deadlines, and stay self-motivated with a strong sense of accountability

· Capable of handling pressure and multitasking effectively

Job Types: Full-time, Permanent

Benefits:

  • Life insurance
  • Paid training

Work Location: On the road

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