IT Service Desk Team Lead

Company DescriptionBCS Technology International (BCS) is a leading global IT professional services organization specializing in emerging technologies such as blockchain, digital, cloud, big data, AI, predictive analytics, and machine learning. For over 17 years, BCS consultants have successfully delivered end-to-end solutions for clients in the travel and...

Role:Service Desk Team LeadLocation:Taguig SiteSchedule:Night ShiftWork Set-up:On SiteEmployment Type:Full Time and Direct HireAbout the RoleWe are seeking a highly motivated and experiencedService Desk Leadto oversee day-to-day IT support operations, ensuring efficient resolution of incidents, requests, and escalations. This role requires strong leadership...

About the roleWe are seeking an experienced IT Service Desk Team Lead/Supervisor to join our rapidly growing team based in Taguig City, Metro Manila. In this full-time role, you will lead a team of IT support professionals / service desk analysts and be responsible for ensuring efficient and effective IT service delivery to our diverse client base.What...

WE ARE LOOKING FOR SERVICE DESK TEAM LEADS TO START ASAPAbout This Role:As a Service Desk Team Leader, you manage a team of Service Desk Analysts, and you are responsible for overseeing the day-to-day effectiveness of service provision and ensuring that targets are met. You also supervise the activities of all the members to ensure that they deliver...

Roles and ResponsibilitiesProvide technical expertise to the help desk teamAct as technical liaison between help desk and IM support groupsMaintain technical skill continuity and consistency of help desk staffEnsure continuous improvement of services provided by the help deskProvide telephone support to customer end usersProvide Problem Management System...

Role: L1 Service Desk Analyst Work Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (Few blocks away from Venice Grand Canal Mall) Work Schedule: Candidate must be amenable to work in a shifting schedule. Work Set Up: This 100% onsite/office reporting. Job Qualifications: • Relevant Service Desk Experience is an advantage. •...

About This Role:As a Service Desk Team Leader, you manage a team of Service Desk Analysts, and you are responsible for overseeing the day-to-day effectiveness of service provision and ensuring that targets are met. You also supervise the activities of all the members to ensure that they deliver excellent customer service and provide customer...

IT Service Desk / Help Desk Specialist(Full On-Site, Night Shift – Taguig, BGC)Department:Service DeliveryReports to:Technical Team LeadWork Setup:100% Onsite, PhilPlans Corporate Center – Taguig, BGCShift:Night Shift (Eastern Time)What You'll DoProvide IT support to global users, mainly in the USTroubleshoot issues with Active Directory, Office 365,...

The IT Service Desk Team Lead is responsible for overseeing the daily operations of the service desk team to ensure efficient and effective IT support delivery. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring high levels of customer satisfaction.Key Responsibilities:Supervise and lead the service desk...

L2 Service Desk EngineerPosition SummaryThe L2 Service Desk Engineer provides advanced second-level support and backend infrastructure assistance. This role involves resolving complex technical issues related to desktops, servers, networks, and applications, while also guiding and supporting the service desk team.This position requires strong technical...